Operation Executive (Digital Content)

Loomi Asia Sdn Bhd; Selangor; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Job summary

Loomi Asia Sdn Bhd is seeking an experienced Content Operations Coordinator in Selangor. The role focuses on managing end-to-end content workflows, coordinating across Content, Product, and Tech teams, and ensuring timely publication.

Ideal candidates have 2–3 years in operations or project coordination, with strong Mandarin and English communication skills, and proficiency in PowerPoint and Excel. A fast-paced environment with tight deadlines awaits.

Qualifications

• Bachelor’s degree in Multimedia/ Mass Communications, or a related field.
• 2–3 years of experience in an operations, project management, or coordination role (experience in media, tech, or OTT platforms is a plus).
• Must be proficiency in Mandarin and English.

Responsibilities

• Serve as the primary liaison between Content, Product, and Tech teams to ensure alignment of business requirements and project milestones.
• Coordinate and follow up on action items, ensuring tasks are completed on time and blockers are escalated promptly.
• Facilitate daily workflows between departments to guarantee smooth operational progress and minimize friction.
• Maintain and update process trackers and Standard Operating Procedures (SOPs) to reflect best current practices.
• Oversee the complete content lifecycle, from content partners delivery to publication.

Skills

Project coordination

Operations management

Cross-functional coordination

Stakeholder management

Communication

Education

Bachelor's degree in Multimedia/ Mass Communications

Tools

PowerPoint

Keynote

Excel

Google Sheets

Job description

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Bachelor’s degree in Multimedia/ Mass Communications, or a related field.

2–3 years of experience in an operations, project management, or coordination role (experience in media, tech, or OTT platforms is a plus).

Must be proficiency in

Language:Multilingual, must be able to read, write, and speak in Mandarin and English(required to communicate with Hong Kong and China stakeholders, clients, and business partners).

Requirement

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Multimedia/ Mass Communications, or a related field.
• 2–3 years of experience in an operations, project management, or coordination role (experience in media, tech, or OTT platforms is a plus).
• Must be proficiency in

Language:Multilingual, must be able to read, write, and speak in Mandarin and English(required to communicate with Hong Kong and China stakeholders, clients, and business partners).

Technical Skills

Strong proficiency in project management tools and presentation software (e.g., PowerPoint/Keynote).

Proficiency in Microsoft Office Suite (Excel/Google Sheets is essential).

Soft Skills

Superb Organization:Ability to juggle multiple tasks and deadlines without missing details.

Problem Solving:Proactive in identifying issues and thinking critically to resolve them.

Communication:Excellent written and verbal communication skills to bridge the gap between technical and non-technical teams.

Adaptability:Comfortable working in a fast-paced environment with shifting priorities.

Key Performance Indicators (KPIs)

• Content publishing accuracy and timeliness (Zero errors/deadline adherence).
• Reduction in manual work due to automation scripts.
• Response time for troubleshooting operational issues.
• Consistency and accuracy of weekly reports.

Responsibility

1. Workflow & Cross-Functional Coordination

• Serve as the primary liaison between Content, Product, and Tech teams to ensure alignment of business requirements and project milestones.
• Coordinate and follow up on action items, ensuring tasks are completed on time and blockers are escalated promptly.
• Facilitate daily workflows between departments to guarantee smooth operational progress and minimize friction.
• Maintain and update process trackers and Standard Operating Procedures (SOPs) to reflect the best current practices.

2. Content Operations & Pipeline Management

• Oversee the complete content lifecycle, from content partners delivery to publication.
• Check and monitor content received from external partners to ensure completeness, accuracy, and readiness for publishing.
• Liaise with studios and production houses to track timelines and secure the timely delivery of required materials (video, subtitles, translations).
• Maintain and monitor content pipelines, ensuring assets are processed and uploaded correctly.
• Manage portal updates, ensuring that front-end content is current and error‑free.

3. Administrative & Stakeholder Management

• Assist in the preparation and summarization of weekly update reports for management.
• Handle internal administrative processes, including documentation and records management.
• Manage external arrangements and communications with partners and vendors when applicable.

4. Platform Performance & Technical Coordination

• Monitor daily platform performance, identifying irregularities and reporting issues to the Product or Technical teams.
• Assist in coordinating system updates, bug reporting and feature releases between the operations side and the development team.
• Conduct Quality Assurance (QA) checks to ensure app functionality and seamless user experience.
• Collect and elevate user feedback to relevant teams for product improvement.
• Monitor cronjobs and data sync processes to ensure data integrity across systems.

5. Data, Reporting & Automation

• Prepare operational, content, and platform performance reports as required.
• Conduct troubleshooting to identify root causes of operational issues and implement permanent fixes.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS