Admin/Operations Assistant - Landside Operations (Operations)

Malaysia Airports; Sepang; On-site; MYR 28,000 - 44,000; Full time

Job summary

Malaysia Airports is seeking an Admin/Operations Assistant for Landside Operations to support day-to-day activities, monitor facilities, conduct inspections, and record data to ensure safe and efficient operations across landside areas at KLIA.

The role involves reporting abnormal conditions, assisting in traffic management, site checks, and coordinating with contractors and stakeholders, with duties governed by airport policies and SOPs.

Responsibilities

• Monitoring & Inspection: Conduct routine patrols and inspections of kerbsides, roadways, pedestrian areas and other landside operational areas. Observe unsafe conditions, report findings promptly.
• Documentation & Data: Complete inspection checklists and records, assist data entry, record observations accurately.
• Operational & Site Support: Provide ground support during traffic, assist in traffic management, conduct site checks and coordinate with contractors and service providers.
• Compliance & Service: Follow airport policies and SOPs, monitor compliance by users and stakeholders, maintain professional conduct.
• Others: Perform any other duties as directed within Landside Operations.

Job description

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Admin/Operations Assistant - Landside Operations (Operations)

Support the day-to-day execution of Landside Operations through routine monitoring, inspection, data recording and operational assistance to ensure safe, orderly and efficient operations across landside facilities at KLIA.

Perform ground duties in accordance with established procedures and instructions, promptly report abnormal conditions or operational issues, and provide accurate information to support the Officer and Executive in managing landside operations.

ESSENTIAL POSITION FUNCTIONS

1) Monitoring & Inspection

• Conduct routine patrols and inspections of kerbsides, roadways, pedestrian areas and other landside operational areas in accordance with prescribed procedures and checklists.
• Observe and identify unsafe conditions, traffic obstruction, infrastructure defects, service deficiencies and other operational irregularities.
• Promptly report abnormal or critical findings to the Officer, Executive and/or AOCC as instructed.
• Monitor traffic conditions and vehicle activities within designated operational areas.
• Assist in monitoring compliance with applicable landside operational requirements.

2) Documentation & Data

• Complete inspection checklists, operational records and other prescribed documentation accurately and promptly.
• Assist Officer in performing data entry into designated systems, spreadsheets or applications.
• Record observations and ground conditions accurately to support operational follow-up and reporting.
• Maintain proper documentation and records for operational, audit and performance-monitoring purposes.

3) Operational & Site Support

• Provide ground support during traffic congestion, peak-hour operations, special movements, events and other operational requirements.
• Assist in traffic management and enforcement activities carried out by Landside Operations.
• Assist the Officer and Executive in conducting site checks and following up on operational matters.
• Provide basic assistance in coordinating ground activities involving contractors, operators, service providers and other stakeholders.
• Monitor assigned operational areas and immediately report situations requiring further intervention.
• Provide ground assistance during traffic congestion, accidents, illegal parking, vehicle breakdowns, infrastructure defects, complaints and other landside incidents.
• Gather and relay accurate factual information from the site to the Officer, Executive or AOCC.
• Assist in implementing immediate operational measures as instructed by the Officer or Executive.
• Support crowd and traffic control activities where required.

5) Compliance & Service

• Perform duties in accordance with airport policies, Standard Operating Procedures, safety requirements and applicable operational instructions.
• Assist in monitoring compliance by airport users, operators, contractors and service providers within designated landside areas.
• Maintain professional conduct when dealing with passengers, airport users and stakeholders.
• Highlight recurring ground issues or observations to the Officer or Executive for further assessment.

6) Others
Perform any other duties as directed by the superior or Head of Unit within the scope of Landside Operations.