Admin Executive

INFINITE NEW MEDIA GROUP SDN BHD; Kepong; Hybrid; MYR 39,000 - 61,000; Full time

Benefits offered by this job

AI tool training subscriptions

CRM software access & training

Marketing course access

Free snacks

Job summary

INFINITE NEW MEDIA GROUP SDN BHD is seeking an Operations/Administrative Specialist in Kuala Lumpur to support student inquiries, webinars, and CRM processes. You will coordinate communications across email, chat apps, and social media, while maintaining SOPs and data accuracy.

The role emphasizes calm handling of escalations and teamwork with trainers, marketers, and content teams. The position offers a hybrid work setup with some home-based tasks, and a focus on building efficient workflows.

Qualifications

• Experience in admin / customer service / operations is preferred
• Strong communication and teamwork skills with students/trainers/marketing teams
• Comfortable handling calls and responding to inquiries with a calm, professional demeanor
• Proficiency in Excel, PowerPoint, and Word

Responsibilities

• Handle inquiries via email, WhatsApp, WeChat, Facebook, Xiaohongshu
• Make and answer calls to resolve inquiries and follow up
• Manage WeChat contacts and post moments as scheduled
• Maintain FAQs, SOPs, and event workflows for webinars
• Support live sessions by replying to chat and recording data
• Update landing pages, forms, and SMS scheduling
• Publish/repost social content and organize media storage
• Assist with enrollment paperwork and tracking
• Maintain coaching program lists and progress trackers

Skills

Communication

Teamwork

Phone handling

Excel/Office

Tools

ActiveCampaign

CRM systems

Job description

Monday to Friday(9:00 AM – 6:00 PM)

Hybrid work mode （Tuesday , Thursday, Saturday) Work from home

We are Malaysia's #1 Xiaohongshu (RED) business education company. Every month, we help hundreds of entrepreneurs get seen, trusted, and chosen through Xiaohongshu. Behind all of this is one person who truly keeps operations running — and that's the role you're stepping into.

You'll work directly with our trainers, content team, and marketing team, and see the full journey of a course — from planning and enrollment to closing and students getting real results. Every piece of student feedback will have your work behind it.

If you love turning chaos into order, enjoy the satisfaction of "things got done because of me," and have some passion for social media — this seat was made for you.

What You'll Do

• Respond to customer and student inquiries via email, WhatsApp, WeChat, Facebook (page / comments / Messenger), and Xiaohongshu
• Answer and make phone calls with students: resolve inquiries and follow up on matters — many issues are solved faster with one call than ten messages
• Manage WeChat contacts: adding, approving, and recording; post WeChat Moments on schedule
• Compile and maintain FAQs to improve response efficiency
• Execute pre- and post-webinar workflows by SOP: multi-round reminders (WhatsApp / SMS), list cross-checking, and following up with absentees
• Support live sessions: reply to webinar chat, record key data
• Maintain webinar FAQs and archive attendance lists
• Help students book and confirm their consultation calls
• Follow up on enrollment paperwork: confirm deposits received, send offer links, verify registration status
• Maintain the coaching program list and progress tracker

Note: this is NOT a sales role. No persuading, no sales targets, no commission pressure — our consultants handle closing. Your job is making sure enrolled students move through the process smoothly.

4. Data & Marketing System Operations

• Maintain ActiveCampaign data: recording, cross-checking, and list cleaning
• Track operational data: registrations, conversion rates, NPS
• Assist with updating landing pages, forms, and SMS scheduling
• Issue invoices (SQL system — we'll teach you)

5. Content & Other Support

• Publish / repost social media content on schedule (FB, YT, stories)
• Organize and archive materials, screenshots, and photos to Media Storage
• Handle ad-hoc tasks

(Every workflow comes with SOPs and a team to guide you — you won't be figuring things out alone.)

What We're Looking For

• At least 1 year of experience in admin / customer service / operations preferred
• Strong communication and teamwork skills — you'll work closely with students, trainers, and the marketing team
• Not afraid to communicate: comfortable answering and making calls, and able to stay calm and professional when a student is upset or filing a complaint — you see every complaint as a chance to win the student back, not a situation to avoid
• Proficient in Excel, PowerPoint, and Word
• Organized and responsible — able to keep multiple workflows moving without dropping the ball
• Positive attitude with a growth mindset
• Fluent in Mandarin and English (our students are primarily Mandarin-speaking); --- comfortable working on both WeChat and WhatsApp
• Genuine curiosity about AI (no skills required — but the mindset is): You don't need any AI skills yet — we'll train you, and the company pays for all the tools. But you do need to be the kind of person who, when facing repetitive work, instinctively asks "can AI do this for me?" instead of quietly grinding through it. Much of our operations is actively being rebuilt with AI and automation — you'll be the one multiplying our efficiency with us.
• Bonus: interested in social media / Xiaohongshu; experience with ActiveCampaign or any CRM / email marketing tool.

This Role Is Probably NOT for You, If:

• You're afraid of phone calls, or your first instinct when facing an unhappy customer is to avoid them. This role talks to real people on the phone every day, and yes — you'll meet upset students and refund requests. You'll have SOPs, team support, and refund decisions are never on your shoulders — but the person who picks up the phone and faces the emotion is you. If text messages are the ceiling of your comfort zone, this role will exhaust you.
• You see AI and new tools as "something to learn later." Every month we hand more repetitive workflows to AI and automation — last month's method might already be replaced. If new tools excite you, you'll thrive. If they exhaust you, you'll struggle.
• You prefer to work quietly with minimal interaction. This role communicates daily with students, trainers, and the marketing team — the volume is real.

If reading these made you think "that's literally me" — good. Keep reading.

What You'll Get

• Learn AI and automation on real business operations — all tool subscriptions on us. This is one of the most valuable career skills of the next five years.
• Full-cycle education business operations experience — customer service, webinars, conversion, CRM. Your resume will look completely different in a year.
• Free access to all our marketing courses — learn the IP-building and business playbook from Malaysia's top mentor team.
• no office politics, free snacks

Working Days:

Monday to Friday (9:00 AM – 6:00 PM)

Saturday (10:00 AM – 2:00 PM)

Hybrid work mode （Tuesday , Thursday, Saturday) Work from home