Admin Executive

Infinite New Media Education; Kepong; Hybrid; MYR 40,000 - 60,000; Full time

Benefits offered by this job

EPF、SOCSO、EIS、12 天年假

无办公室政治，提供零食

Job summary

Jora Malaysia 正在马来西亚吉隆坡地区招聘学员服务与运营职位，主要职责包括通过邮件、WhatsApp、WeChat、Facebook 及 Xiaohongshu 等多渠道与学员沟通，解决咨询与投诉，确保流程顺畅。

你将参与 Webinar 的前后流程、报名手续的跟进，以及数据与营销系统的日常管理。此岗位强调以团队协作实现高效运营，非销售导向。

工作时间为混合办公，周一至周五，偶尔周末也需配合，具备优秀中文与英文沟通能力，熟练使用办公软件，且对 AI 有好奇心与成长心态。

Qualifications

• 至少 Diploma 学历
• 熟练使用 Excel、PowerPoint、Word
• 中英文听说读写流利，需使用 WeChat 与 WhatsApp

Responsibilities

• 学员服务与多渠道沟通，回复多平台咨询并记录
• 网页活动与 Webinar 的运营执行，按 SOP 完成前后流程
• 学员报名流程跟进，协助预约、订金与报名状态
• 数据与营销系统操作，维护数据、统计关键指标
• 内容与其他支持，发布/转发社媒内容并归档资料

Skills

沟通能力

团队协作

英语沟通

中文沟通

Education

Diploma 学历

Tools

Excel

PowerPoint

Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

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Monday to Friday(9:00 AM – 6:00 PM)

Hybrid work mode （Tuesday , Thursday, Saturday) Work from home

加入全马第一【小红书商业教育公司】,一起打造新媒体 IP 力量!

我们每个月帮助上百位企业家、老板,通过小红书打造个人品牌(IP),被看见、被信任、被选择。而这一切能顺利运转,靠的是一位真正掌控全局的运营核心——这就是你要来做的事。

你将直接对接讲师、内容和市场团队,亲眼看到一门课从策划、招生、成交到学员拿到结果的全过程。学员的每一句好评,背后都有你的名字。

如果你喜欢把混乱变有序、享受"事情因为我而搞定"的成就感,还对社交媒体有点热情——这个位置就是为你准备的。

你将负责

1. 学员服务与多渠道沟通

回复 email、WhatsApp、WeChat、FB(page / comments / Messenger)、小红书的客户与学员咨询

WeChat ，Whatsapp管理:添加、通过请求、记录,按排程发布朋友圈

处理学员投诉与退款申请:第一时间安抚与了解情况,按 SOP 记录并跟进处理进度(退款审批由管理层决定,你负责的是让学员感到被认真对待)

整理常见问题 FAQ,持续提升回复效率

接听陌生通话

2. Webinar 线上活动运营执行

按 SOP 执行 webinar 前后流程:多轮 reminder(WhatsApp / SMS)、名单核对、缺席学员跟进

直播中支援:回复 webinar chat、记录关键数据

维护 webinar FAQ,名单整理归档

3. 学员报名流程跟进

• 协助学员预约咨询电话(book call)、提醒出席
• 跟进报名手续:确认订金到账、发送 offer link、核对报名状态
• 维护陪跑项目名单与进度表

(说明:这不是销售岗。你不需要说服任何人、没有销售指标、没有 commission 压力——成交由顾问团队负责,你负责的是让已报名学员的流程顺畅走完。)

4. 数据与营销系统操作

维护数据:记录、核对、清理名单

统计报名数、转换率、NPS 等运营数据

协助更新 landing page、表单、SMS 排程

开发票(SQL 系统,会教)

5. 内容与其他支持

按排程发布/转发社媒内容(FB、YT、story)

整理资料、截图、照片,归档至 Media Storage

处理其他临时任务

(以上流程都有 SOP 和团队带,不会让你一个人摸黑上手。)

我们希望你

至少 Diploma 学历

至少 1 年行政 / 客服 / 运营经验为佳

良好的沟通能力与团队协作能力,将与学员、讲师、市场团队密切配合。不害怕开口沟通:敢接电话

熟练使用 Excel、PowerPoint、Word

有条理、责任心强,能同时跟进多条流程不会忽略

态度积极,有成长意识

中英文听说读写流利(学员以中文市场为主),需使用 WeChat 与 WhatsApp

对 AI 有真实的好奇心(不要求会,但要求想):你不需要已经掌握任何 AI 技能——我们会带你上手,工具订阅公司出钱。但你需要是这样的人:遇到重复的工作,你的第一反应是"这个能不能让 AI 做?"而不是默默加班做完。我们的运营里有大量流程正在被 AI 和自动化重构,你就是那个和我们一起把效率放大好几倍的人。

加分项:对社交媒体有兴趣、懂点小红书;用过任何 CRM / marketing 工具。

这个岗位可能不适合你,如果:

你害怕接电话,或者遇到客户不满时第一反应是逃避。

这个岗位每天都要和真人通话,也会遇到情绪激动的学员和退款要求。我们有 SOP、有团队支援、退款决定不用你扛——但拿起电话、直面情绪的那个人是你。如果文字消息是你的舒适区上限,这个岗位会让你很累。

你觉得 AI 和新工具"等以后有空再学"。

我们每个月都在把重复流程交给 AI 和自动化,上个月的做法这个月可能就换了。如果新工具让你兴奋,你会如鱼得水;如果让你疲惫,你会很痛苦。

你只想安静做事,不想跟人打交道。 这个岗位每天都在跟学员、讲师、市场团队沟通,沟通量不小。

如果看完这几条你反而觉得"这不就是我吗"——那就对了,往下看。

你将获得

• 在真实业务里学会用 AI 和自动化工作——所有工具订阅公司承担,这是未来五年最值钱的职场技能之一
• 完整的教育业务运营经验——客服、webinar、转化、CRM 全流程,一年后你的履历完全不一样
• 入职即免费解锁公司全部课程——跟着全马顶尖的导师团队,学 IP 打法与商业思维
• 和谐没 politics,有零食
• EPF, SOCSO, EIS, 12 天年假

工作时间:

Monday to Friday(9:00 AM – 6:00 PM)

周六(10:00 AM – 2:00 PM)

Hybrid work mode （Tuesday , Thursday, Saturday) Work from home

We are Malaysia's #1 Xiaohongshu (RED) business education company. Every month, we help hundreds of entrepreneurs get seen, trusted, and chosen through Xiaohongshu. Behind all of this is one person who truly keeps operations running — and that's the role you're stepping into.

You will work directly with our trainers, content team, and marketing team, and see the full journey of a course — from planning and enrollment to closing and students getting real results. Every piece of student feedback will have your work behind it.

What You'll Do

1. Student Service & Multi-Channel Communication

Respond to customer and student inquiries via email, WhatsApp, WeChat, Facebook (page / comments / Messenger), and Xiaohongshu

Answer and make phone calls with students: resolve inquiries and follow up on matters — many issues are solved faster with one call than ten messages

Manage WeChat contacts: adding, approving, and recording; post WeChat Moments on schedule

Compile and maintain FAQs to improve response efficiency

2. Webinar Operations

Execute pre- and post-webinar workflows by SOP: multi-round reminders (WhatsApp / SMS), list cross-checking, and following up with absentees

Support live sessions: reply to webinar chat, record key data

Maintain webinar FAQs and archive attendance lists

3. Student Enrollment Coordination

• Help students book and confirm their consultation calls
• Follow up on enrollment paperwork: confirm deposits received, send offer links, verify registration status
• Maintain the coaching program list and progress tracker

Note: this is NOT a sales role. No persuading, no sales targets, no commission pressure — our consultants handle closing. Your job is making sure enrolled students move through the process smoothly.

4. Data & Marketing System Operations

Maintain ActiveCampaign data: recording, cross-checking, and list cleaning

Track operational data: registrations, conversion rates, NPS

Assist with updating landing pages, forms, and SMS scheduling

Issue invoices (SQL system — we'll teach you)

5. Content & Other Support

Publish / repost social media content on schedule (FB, YT, stories)

Organize and archive materials, screenshots and photos to Media Storage

Handle ad-hoc tasks

What We're Looking For

Minimum Diploma qualification

At least 1 year of experience in admin / customer service / operations preferred

Strong communication and teamwork skills — you'll work closely with students, trainers, and the marketing team

Not afraid to communicate: comfortable answering and making calls, and able to stay calm and professional when a student is upset or filing a complaint — you see every complaint as a chance to win the student back, not a situation to avoid

Proficient in Excel, PowerPoint, and Word

Organized and responsible — able to keep multiple workflows moving without dropping the ball

Positive attitude with a growth mindset

Fluent in Mandarin and English (our students are primarily Mandarin-speaking); comfortable working on both WeChat and WhatsApp

Genuine curiosity about AI (no skills required — but the mindset is):

You don't need any AI skills yet — we'll train you, and the company pays for all the tools. But you do need to be the kind of person who, when facing repetitive work, instinctively asks "can AI do this for me?" instead of quietly grinding through it. Much of our operations is actively being rebuilt with AI and automation — you'll be the one multiplying our efficiency with us.

Bonus: interested in social media / Xiaohongshu; experience with ActiveCampaign or any CRM / email marketing tool.

What You'll Get

• Learn AI and automation on real business operations — all tool subscriptions on us. This is one of the most valuable career skills of the next five years
• Full-cycle education business operations experience — customer service, webinars, conversion, CRM. Your resume will look completely different in a year
• Free access to all our marketing courses — learn the IP-building and business playbook from Malaysia's top mentor team
• no office politics, free snacks
• EPF, SOCSO, EIS, 12 days Annual Leave

Working Days:

Monday to Friday (9:00 AM – 6:00 PM)

Saturday (10:00 AM – 2:00 PM)

Hybrid work mode （Tuesday , Thursday, Saturday) Work from home

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