Admin Cum Customer Service (Retail Aircon)

KAILI AIRCON TRADING SDN. BHD.; Skudai; On-site; MYR 28,000 - 39,000; Full time

Job summary

KAILI AIRCON TRADING SDN. BHD. is seeking an Admin Cum Customer Service to support daily admin and operational activities. The role requires coordinating between sales, warehouse, technicians, suppliers, and customers to ensure smooth processes and accurate records.

The ideal candidate has at least 2 years of admin experience, strong MS Office skills, and familiarity with AutoCount systems. Mandarin, English, and Malay communication is essential for daily tasks.

Qualifications

• At least 2 years of working experience in an admin role.
• Proficient in Microsoft Office (Word & Excel).
• Experience using AutoCount Accounting System or AutoCount POS is preferred.
• Good numerical and organizational skills.
• Strong attention to detail and accuracy.
• Good communication skills in Mandarin, English and Malay.

Responsibilities

• Handle daily admin and clerical duties.
• Prepare, organize, and maintain company documents and records.
• Perform data entry accurately and ensure records are up to date.
• Prepare invoices, delivery orders, and other admin documents when required.
• Update purchasing and inventory records using the AutoCount System.
• Prepare and verify monthly sales commission calculations accurately.
• Maintain proper filing of physical and digital documents.
• Generate reports from the AutoCount System as requested by management.
• Coordinate with the Sales, Warehouse, and Technician teams to support daily operations.
• Order and monitor office supplies when necessary.

Skills

MS Office

Data entry

Communication

Tools

AutoCount Accounting System

AutoCount POS

Job description

The Admin Cum Customer Service is responsible for supporting the daily admin and operational activities of the company. This role ensures accurate documentation, smooth coordination between sales, warehouse, technicians, suppliers, and customers, while maintaining efficient business operations.

Key responsibilities

Handle daily admin and clerical duties.

Prepare, organize, and maintain company documents and records.

Perform data entry accurately and ensure records are up to date.

Prepare invoices, delivery orders, and other admin documents when required.

Update purchasing and inventory records using the AutoCount System.

Prepare and verify monthly sales commission calculations accurately.

Maintain proper filing of physical and digital documents.

Generate reports from the AutoCount System as requested by management.

Coordinate with the Sales, Warehouse, and Technician teams to support daily operations.

Order and monitor office supplies when necessary.

About you

At least 2 years of working experience in an admin role.

Proficient in Microsoft Office (Word & Excel).

Experience using the AutoCount Accounting System or AutoCount POS is preferred.

Good numerical and organizational skills.

Strong attention to detail and accuracy.

Good communication skills in Mandarin, English and Malay.

Responsible, reliable, and able to work independently as well as in a team.

Knowledge of air conditioning (HVAC) products, installation, or servicing is an added advantage.