Account Manager, SME & Growth

Airwallex; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

Airwallex is seeking an Account Manager in Kuala Lumpur to engage with SME customers and build deep relationships. This role involves upselling, driving revenue targets, and collaborating with internal teams to ensure customer satisfaction.

The ideal candidate will have at least 3 years of B2B experience, exceptional communication skills, and a strong understanding of technology/Fintech. Join us to be a part of a global organization.

Qualifications

• At least 3 years of B2B experience managing technology/Fintech relationships.
• Experience with complex sales to C-level executives.
• Ability to build meaningful relationships.

Responsibilities

• Build deep relationships with your portfolio to understand needs.
• Ensure customers use our services effectively.
• Achieve revenue targets through metrics.

Skills

B2B account management

Exceptional communication skills

Technology/Fintech knowledge

Problem-solving

Salesforce proficiency

Job description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world‑leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Account Manager Role

As an Account Manager at Airwallex, you will work cross‑functionally, engaging with many teams across Airwallex including sales, product, engineering, marketing, finance and strategy. This role will predominantly focus on upselling, cross‑selling & building multi‑stakeholder relationships with your portfolio of SME customers. We are looking for a technology‑minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems.

What you will do:

• Build deep relationships with your portfolio to best understand their needs & provide value based solutions utilizing our range of products and services
• Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential
• Achieve revenue targets by focusing on input metrics to deliver the relevant outputs
• Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving
• Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products from this

What you will bring:

• You have at least 3 years of B2B experience managing and growing technology/Fintech relationships with SME accounts
• You have worked previously with complex sales, feeling comfortable selling to C‑level executives
• You are a relationship builder – you build meaningful, collaborative relationships with all people that you work with, both internally and externally
• You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
• You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
• You are success‑oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
• You are technically minded and have prior experience working in API B2B sales or account management for a similar organisation

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.