Manager, Revenue Strategy & Operations (SEA)

Airwallex; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Airwallex in Kuala Lumpur is seeking a strategic-operations leader to drive Southeast Asia entry and growth. You will shape market strategy, coordinate cross‑functional teams, and translate local needs into product requirements while balancing regulatory risk, pricing, and pipeline optimization. This role emphasizes analytics, strategic thinking, and fast, decisive action.

Qualifications

• 5+ years of strategy or operations experience in tech/fintech/finance.
• Proven ability to structure ambiguous problems and craft actionable recommendations.
• Strong project and stakeholder management across time zones and markets.

Responsibilities

• Shape SEA market strategy including verticals, competitors and revenue opportunities.
• Lead go-to-market execution with cross-functional teams to plan country plays and launches.
• Partner with operations, risk, and implementation to design seamless onboarding for SEA customers.

Skills

Strategy & ops

Analytical problem solving

Stakeholder management

English business fluency

Ownership & action bias

Commercial acumen

Communication & collaboration

Education

Bachelor’s degree or equivalent

Tools

CRM systems

BI dashboards

Financial/operating models

Job description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

This is a pivotal role that will work both deeply and cross‑functionally to drive the entry and growth of Airwallex — one of the world’s top payment technology companies — in the dynamic Southeast Asia Market.

You will work closely with our commercial, operations, product and regional APAC teams across a wide range of responsibilities, from market sizing and go‑to‑market design to day‑to‑day execution and continuous improvement. This is a highly visible, high‑impact role for someone who enjoys building 0→1, thrives in ambiguity and wants to help shape Airwallex’s footprint in Southeast Asia.

What you’ll do

• Shape SEA market strategy
  Size, define and map the SEA market; develop our understanding of key verticals, competitors, ideal customer profiles, compelling use cases and revenue opportunities across Airwallex’s products (global accounts, FX, payments, issuing, treasury, etc.).

• Lead go-to-market execution
  Work collaboratively with local and international cross‑functional teams to plan and drive our go‑to‑market in SEA— including defining country plays, coordinating launch milestones, managing timelines, tracking progress and driving accountability across stakeholders.

• Partner on customer onboarding and operations
  Partner closely with the operations, risk, compliance and implementation teams to design and deliver a seamless onboarding and activation experience for SEA customers, ensuring we balance customer experience with regulatory and risk requirements.

• Localise and scale core processes
  Adapt and localise existing Airwallex processes from other regions (e.g. lead management, pipeline hygiene, pricing/approvals, forecasting, incentive design) to support scalable commercial activities and operational excellence in SEA.

• Drive product–market fit in SEA
  Identify product–market fit for Airwallex products in SEA; work with customers and prospects to deeply understand local needs, collate market feedback and translate this into clear, prioritised product requirements to help drive growth in the market.

• Run high-quality analysis and decision support
  Use data and structured problem solving to answer key business questions (e.g. market sizing, pricing, unit economics, sales productivity, channel performance) and provide executives with clear, actionable recommendations for the SEA business.

• Own cross‑functional projects end to end
  Lead complex, cross‑functional initiatives (e.g. new vertical entry, partnership structures, new product launches, process re‑design), driving alignment across stakeholders and ensuring high‑quality, on‑time delivery.

Who You Are

We’re looking for people who meet the minimum qualifications below. The preferred qualifications are great to have, but not mandatory.

Minimum Qualifications

• 5+ years of experience in strategy and/or operations roles — for example, top‑tier strategy or management consulting, or in‑house strategy and operations in high‑growth technology, fintech or financial services companies.

• Strategic and analytical problem solver with a track record of structuring ambiguous problems, running rigorous quantitative and qualitative analysis, and turning insights into clear recommendations and execution plans.

• Strong project and stakeholder management skills, with experience working in international teams and across multiple time zones and markets. You can balance inputs from commercial, product, operations, risk, compliance and regional leadership stakeholders.

• Business‑level English, with the ability to synthesise and communicate complex ideas in a simple, compelling way, both in writing and verbally. Fluency or working proficiency in one or more Southeast Asian languages is a strong advantage, depending on market scope.

• High ownership and bias to action — you are a self‑starter who can independently identify, prioritise and execute the highest‑impact opportunities, and you are comfortable rolling up your sleeves in a fast‑moving environment.

• Commercial acumen, including comfort working with revenue, cost and profitability drivers, and supporting go‑to‑market initiatives, commercial proposals or market launches.

• Excellent communication and collaboration skills, with experience working with people at all levels and across cultures, and influencing decisions without direct authority.

• Education: Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Direct experience supporting or leading market entry, country launches or new product launches, especially in Southeast Asia or other emerging markets.

• Experience in fintech, payments, banking, financial services or other regulated industries, with an understanding of how regulatory, risk and compliance considerations shape market expansion.

• Experience working with regional partnerships, distribution channels, strategic accounts or local ecosystems.

• Hands‑on experience working with data and tooling, such as CRM systems, BI dashboards, spreadsheets and financial or operating models, to support decision‑making and drive operational improvements.

• Experience studying, living or working across Southeast Asia, or in a matrixed global organisation.

• Demonstrated ability to build repeatable playbooks and scale processes across multiple markets.

• MBA or other advanced degree from a top‑tier institution is a plus, but not required.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.