Account Manager - Digital Marketing & Client Growth

Mediaplus Digital; Sarawak; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Commission and incentive

Annual salary review

Performance bonus

Annual and medical leave

Transport claim

Meal claim

Alternative work-from-home schedule

Job summary

Mediaplus Digital, Your Partner to Greatness! in Malaysia seeks an Account Manager to grow relationships with existing and new clients, market agency services, and coordinate with in-house designers to translate web features and design requirements into clear briefs.

You will ensure SLA commitments on availability, reliability, and response times and keep clients updated on project progress. With a Diploma in Digital Marketing and 2–3 years in an agency, you handle SME clients, tell data-driven

Qualifications

• Diploma in Digital Marketing or a similar subject.
• 2 to 3 years of experience in advertising, digital, social, and client-facing in an agency environment
• Experience dealing with SME clients and handling their objections
• Passionate about digital marketing, understanding trends, digital strategies, and metrics
• Ability to tell stories with data
• Ability to adapt to a fast-paced environment
• Ability to multi-task and handle numerous projects simultaneously
• Highly organized with a keen sense of attention to detail
• Ability to perform under stress to meet deadlines while maintaining a high output standard

Responsibilities

• Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency
• Deliver service-level agreement commitments on availability, reliability, and client response turnaround time
• Maintain good relationships with clients to retain and protect the customer base against attrition
• Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly
• Assist the team in business support and coordinating day-to-day account activities
• Support sales and marketing by providing relevant information including customer feedback and sales leads
• Develop presentations, proposals, and reports for clients
• Brief and collaborate with respective teams to gather data on campaigns to evaluate performance and recommend ways to improve campaign performance
• Proactively provide the Account Servicing Manager with regular updates on account activities, including status and call reports
• Be the main communicator between in-house designers and clients by providing accurate translation of web features and design requirements

Skills

Digital marketing

Client management

Data storytelling

Multi-tasking

Attention to detail

Education

Diploma in Digital Marketing or similar

Job description

Mediaplus Digital, Your Partner to Greatness! in Malaysia seeks an Account Manager to grow relationships with existing and new clients, market agency services, and coordinate with in-house designers to translate web features and design requirements into clear briefs.

You will ensure SLA commitments on availability, reliability, and response times and keep clients updated on project progress. With a Diploma in Digital Marketing and 2–3 years in an agency, you handle SME clients, tell data-driven