Account Manager

Asia Tents Arena Sdn Bhd; Subang Jaya; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Premium Medical Coverage

Dental

Free Parking

Flexible Working Hours

Job summary

Asia Tents Arena Sdn Bhd, known as Asia Tents Manufacturing, designs and delivers memorable temporary environments across Asia. The Account Manager drives growth by developing key client accounts, identifying new opportunities, and ensuring successful project delivery that meets client expectations and targets.

You will serve as the primary contact for clients, coordinate with internal teams, and contribute to retention and revenue expansion while aligning with organizational objectives.

Qualifications

• Experience in B2B sales, account management or business development.
• Proven ability to manage client relationships and negotiations.
• Strong communicator with the ability to coordinate with multiple stakeholders.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage existing clients within the Arena Asia portfolio.
• Build and maintain strong, long-term client relationships.
• Understand client needs and provide tailored solutions.
• Ensure high levels of client satisfaction and retention.
• Oversee end-to-end project execution in collaboration with internal teams.
• Deliver projects with clear status visibility and resolve issues promptly.
• Develop new business opportunities, especially in non-event spaces.
• Track account performance and provide regular reporting.
• Coordinate with internal departments to ensure seamless service delivery.
• Monitor budgets, costs and profitability; ensure timely invoicing and cost control.

Skills

B2B sales

Account management

Business development

Negotiations

Communication

Education

Diploma or Degree in Business or related field

Job description

Arena designs and delivers memorable temporary environments for sporting, commercial and cultural events worldwide. Combining expert technical knowledge, creative design and meticulous attention to detail, we transform empty spaces into vibrant places. The Account Manager role is to drive business growth by developing and managing key client accounts, identifying new opportunities, and ensuring the successful execution of projects that meet client expectations and commercial targets. To serve as the primary point of contact for clients, ensuring seamless coordination and delivery of projects, maintaining high customer satisfaction, and supporting long-term client retention. Overseeing end-to-end project delivery and contribute to business expansion through effective account management and alignment with organizational objectives is also essential in this role.

Key responsibilities

Client & Account Management

Serve as the primary point of contact for assigned clients and service / manage existing clients within the Arena Asia portfolio.

Build and maintain strong, long-term client relationships

Understand client needs and provide tailored solutions

Ensure high levels of client satisfaction and retention

Project Coordination & Delivery

Oversee end-to-end project execution in collaboration with internal teams (operations, logistics, technical).

Ensure full transparency of project costing and expenditure through continuous alignment with the Account Management team and Head of Project.

Deliver projects in close collaboration with the Account Manager, maintaining clear and timely visibility of all project status, progress, and key developments.

Monitor project progress and proactively resolve issues

Conduct post-project reviews and gather client feedback

Business Development & Revenue Growth

Develop new business / client opportunities especially in the non-event space (i.e. industrial solutions)

Achieve assigned revenue and margin targets

Track account performance and provide regular reporting

Stakeholder Management

Coordinate with internal departments to ensure seamless service delivery

Maintain clear and consistent communication with clients and stakeholders

Align expectations between clients and operations teams

Working in collaboration with other cross functional department colleagues.

Create Quotation & costing strategy with costing team

Monitor project budgets, costs, and profitability

Ensure timely invoicing and support collection processes

Manage contract variations and cost control

Qualifications, Competencies & Requirements

Diploma or Degree in Business, Marketing, Sales, Engineering, Construction Management, Quantity Surveying, Architecture, Project Management or related discipline

Minimum 3–5 years experience in B2B sales / Account Management / Business Development

Experience in construction, events, temporary structures, scaffolding, building materials, engineering, industrial equipment, or project-based businesses

Experience dealing with contractors, developers, project owners, consultants, event organisers, procurement teams or corporate clients

Proven ability to manage a sales pipeline, quotations, tenders and negotiations

Strong communicator (verbal & written) and a committed team-player

Quick learner with a willing attitude and ability to adapt / respond in a constantly changing environment

Self-starter, able to work independently with limited supervision once onboarded

Highly organized with the ability to work under pressure to tight deadlines

A natural flair for building relationships with people on every level

Asia Tents Arena Sdn Bhd, known as Asia Tents Manufacturing, embarked on its journey in Malaysia in 1992. Over the years, we’ve expanded our horizons, leading to establishment of three new companies in 2005.

In 2013, we became a member of the Arena Group, elevating our capabilities in logistics, storage, workforce, and stock capacity. This strategic move allowed us to supply top-quality temporary event structures across Asia.

With a footprint across Asia, we operate in Malaysia, Thailand, Hong Kong & South Korea. Arena brings projects to life by designing & building spaces for a lasting impression. We are well known for supporting major events like sports tournaments, exhibitions & festivals

Asia Tents Arena Sdn Bhd, known as Asia Tents Manufacturing, embarked on its journey in Malaysia in 1992. Over the years, we’ve expanded our horizons, leading to establishment of three new companies in 2005.

In 2013, we became a member of the Arena Group, elevating our capabilities in logistics, storage, workforce, and stock capacity. This strategic move allowed us to supply top-quality temporary event structures across Asia.

With a footprint across Asia, we operate in Malaysia, Thailand, Hong Kong & South Korea. Arena brings projects to life by designing & building spaces for a lasting impression. We are well known for supporting major events like sports tournaments, exhibitions & festivals

Perks and benefits Premium Medical Coverage included Dental Free Parking Flexible Working Hours