Account Executive - Malaysia

Pointstar; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

Pointstar in Malaysia is seeking an Account Executive to serve as the lead contact for customer account management and to build strong, lasting relationships with clients. You will prepare proposals, negotiate contracts, and ensure delivery that aligns with customer needs and objectives.

The role emphasizes developing trusted advisor relationships with key stakeholders, forecasting sales metrics, and collaborating with sales and marketing to identify growth opportunities within the territory.

Qualifications

• 2–3 years of sales or account management experience (plus if in software)
• Business degree in Marketing/Communications/IT/Business Administration
• Good business acumen and communication skills
• Familiarity with Netsuite (Accounting/CRM) is a plus
• Able to work independently and be a good problem solver

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Prepare solution proposals for customers.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts and executives.
• Ensure timely and successful delivery of solutions according to customer needs.
• Communicate progress of initiatives to stakeholders.
• Develop new business with existing clients and identify areas for improvement to meet sales quotas.
• Forecast and track key account metrics including quarterly sales and annual forecasts.
• Identify and maintain customer reference ability within the assigned accounts.
• Prepare reports on account status.
• Collaborate with sales and marketing to grow opportunities within the territory.
• Assist with challenging client requests or escalations.

Skills

Customer relationships

Sales experience

Negotiation

Account management

Communication skills

Education

Business degree

Tools

Netsuite

Job description

About the job Account Executive - Malaysia

Job Description:

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships
• Preparing solution proposals for customers.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status.
• Collaborate with the sales and marketing team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.
  

Requirements:

• Min 2 to 3 years sales or account management experience (Plus if worked in software company).
• Possess a business degree (Marketing / Communications / IT / Business Administration).
• Good business acumen and communication skills.
• Plus if familiar with Netsuite system (eg. Accounting, CRM etc.).
• Able to work independently and good problem solver.