Account Manager

TG HUMAN RESOURCE MANAGEMENT SERVICES SDN BHD; Johor Bahru; On-site; MYR 50,000 - 80,000; Full time

Job summary

TG HUMAN RESOURCE MANAGEMENT SERVICES SDN BHD in Malaysia is seeking an energetic Account Manager to own and grow client portfolios while delivering high-quality customer experiences across the service and recruitment processes.

You will manage client relationships, identify up-sell opportunities, coordinate with recruitment managers, and provide market input on compensation and timelines to drive value for both clients and the company.

Responsibilities

• Take ownership of new or existing business assigned to portfolio with growth objective.
• Customer management and care to ensure satisfaction in all service delivery aspects.
• Maintain client relationship and develop accounts through up-selling and cross-selling.
• Obtain and confirm accurate job briefs; align with client and recruitment manager.
• Provide market input on compensation or duration where applicable.
• Ensure recruitment understands vacancies and ensure candidate details meet client needs.
• Conduct appropriate screening and monitor recruitment performance and service levels.
• Coordinate with Operations to ensure data accuracy and timely invoicing and payments.
• Generate leads and create a strategic plan to develop accounts and achieve targets.

Job description

Full time

Job Descriptions

• Take ownership for new or existing business immediately assigned to portfolio with the objective of growth.
• Provide highest levels of quality for customer experience in all aspects of business process.

Account management

• Customer management and care – ensure customer is satisfied with every aspect of our service and delivery by keeping commitments in key moments of truth.
• Customer relationship management – ensure customer wants to continue to maintain account.
• Customer development – up-selling growth – strive to grow account year on year.
• Cross-selling internally within customer and/to associated companies to grow share of wallet.

Delivery

• Take quality job brief and ask appropriate questions where client does not initially provide required information.
• Working hand in hand with customer and recruitment manager.
• Consult clients on market conditions and offer input to compensation or duration where applicable.
• Ensure recruitment understand vacancies from Account in your hand.
• Where required conduct appropriate levels of screening in accordance with requirements.
• Monitor recruitment performance and service level.
• Monitor customers service level in providing accurate job details, market rates and feedback on candidates submitted.
• Where required support with arranging and preparing candidates for Interviews.
• Ensure feedback is provided to candidates following interviews.

Operations Systems and Process

• Obtain all required Purchase Orders/documentation in order for correct invoice and payment by customer.
• Record all activity in CRM/ATS platform and ensure support department is also on top of their activity
• Ensure payroll and invoicing set up internally is fit for effective invoicing and Cash collection.
• Ensure accuracy of all relevant data, then liaising directly with Operations team to ensure service delivery is to candidate and client satisfaction.

Development

• Generate and follow up leads to ensure you have a suitable volume of work,
• Create strategic plan to develop your accounts and to achieve your targets.
• Develop and maintain a prospect list and be prepared to take personal responsibility for sale and conversion of “hot prospects”.