Account Director - Integrated Facilities Management (IFM)

Jones Lang LaSalle Incorporated; Malaysia; On-site; MYR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks an Account Director for Integrated Facilities Management in Malaysia. The role leads the site’s IFM services, aligning Workplace Services, EHS, Projects, Procurement and Finance to deliver safe, reliable and contract-compliant operations.

You will drive client satisfaction, operational excellence, and growth initiatives for a multi-site campus expansion. The position requires senior leadership, strong stakeholder management, and a proven ability to

Qualifications

• Bachelor's degree in Engineering, Facilities Management, Business Management, or related discipline.
• Advanced degree is an advantage.
• Proven leadership in large, matrixed facilities operations.

Responsibilities

• Lead Client Leadership & Strategic Partnership for site operations.
• Drive Site Leadership & Operational Excellence across IFM services.
• Manage Matrix Leadership & Cross-Functional Collaboration.
• Oversee Safety, Compliance & Risk Management.
• Own Commercial & Financial Leadership for the site.
• Drive Innovation & Continuous Improvement initiatives.
• Build, inspire and develop a high-performing team.

Skills

Leadership

Client relationships

Strategic partnership

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's Degree

Advanced degree

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Find your next move at JLL and build a fulfilling career At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise.

Account Director - Integrated Facilities Management (IFM)

Account Director is the senior JLL leader responsible for the overall performance, operational excellence, client satisfaction, safety culture, and commercial success of the Malaysia Site, currently comprising approximately 6 million square feet, with planned expansion of an additional 4 million square feet over the coming years. Reporting to the Regional Account Director, the Account Director serves as JLL’s primary representative for the site and is accountable for ensuring all Integrated Facilities Management services are delivered safely, reliably, and in accordance with contractual commitments and business objectives. The role requires leadership of a large multidisciplinary organization consisting of site-based teams, vendor partners, and functional managers across Workplace Services, EHS, Projects, Engineering, Procurement, Finance, Space Planning and Operational Excellence. While some of these functional leaders may operate within a matrix structure and not report directly to the Account Director, the successful candidate must demonstrate the ability to align, influence, and mobilize shared resources toward common site objectives and client outcomes. The Account Director acts as a trusted advisor to the Client, driving operational excellence, innovation, workforce engagement, business growth, and continuous improvement while fostering a culture of ownership, accountability, and partnership.

Key Responsibilities

• Client Leadership & Strategic Partnership Serve as the primary leadership interface between JLL and the Client for all site operations. Build trusted relationships with senior client stakeholders and act as a strategic partner in supporting business objectives. Translate client expectations into actionable site strategies and measurable outcomes. Use data and analytics to drive decision-making, influence outcomes, and recommend improvements. Lead governance reviews, business reviews, and executive stakeholder engagements.
• Site Leadership & Operational Excellence Provide overall leadership and direction for all IFM services delivered at the site. Ensure contractual obligations, service levels, and key performance indicators are consistently achieved or exceeded. Drive a culture of operational discipline, accountability, ownership, and flawless execution. Lead site readiness, expansion activities, operational transitions, and growth initiatives supporting future campus development. Champion best practices and continuous improvement across all service lines.
• Matrix Leadership & Cross-Functional Collaboration Lead through influence in a matrixed environment involving shared functional resources. Align Workplace Services, EHS, Projects, Finance, Procurement, Space Planning, HR, Engineering, and vendor partners around common site priorities. Break down organizational silos and ensure effective collaboration across multiple teams and stakeholders. Drive accountability and delivery regardless of reporting relationships.
• Safety, Compliance & Risk Management Foster a safety-first culture where zero incidents is the expectation. Ensure compliance with all client requirements, regulatory standards, and JLL governance frameworks. Lead risk management, business continuity planning, emergency preparedness, and audit readiness initiatives. Promote a proactive approach to identifying and mitigating operational risks.
• Commercial & Financial Leadership Own site financial performance, including budgeting, forecasting, productivity initiatives, and cost optimization. Ensure efficient utilization of resources while maintaining exceptional service delivery. Identify opportunities for value creation, innovation, and business growth. Support scope expansion, change management, and strategic initiatives that enhance the partnership.
• Innovation & Continuous Improvement Drive technology adoption, automation, digitalization, and operational transformation initiatives. Promote innovation as a core component of site culture. Leverage data-driven insights to improve performance, efficiency, sustainability, and customer experience. Scale successful practices across the broader account where appropriate.
• People Leadership Build, inspire, and develop a high-performing team culture. Foster strong engagement, collaboration, succession planning, and leadership development. Create an environment where accountability, inclusion, learning, and continuous improvement thrive. Develop future leaders and strengthen organizational capability to support long-term growth.

Qualifications

• Bachelor's Degree in Engineering, Facilities Management, Business Management, or related discipline. Advanced degree is an advantage.
• Minimum 10+ years of leadership experience within Facilities Management, Engineering Operations, Manufacturing Support Services, or Integrated Facilities Management.
• Proven experience leading large-scale, complex, and matrixed organizations in multinational environments.
• Experience supporting semiconductor, manufacturing, technology, or other mission-critical operations is highly desirable.
• Demonstrated success in client relationship management, operational leadership, business growth, and financial stewardship.
• Strong leadership, communication, stakeholder management, and influencing skills, with the ability to drive results through teams that may not have direct reporting relationships.

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions insight and imagine where JLL can take you...

Location: On-site –Bayan Lepas, Malaysia, Kulim, Malaysia