Senior IFM Account Director – Site Leadership & Growth

JLL

Bayan Lepas

On-site

MYR 180,000 - 240,000

Full time

14 days+

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Job summary

JLL in Malaysia is seeking an Account Director for Integrated Facilities Management (IFM) to lead a multi-disciplinary site team across Workplace Services, EHS, Projects, Engineering, Procurement and Finance. The role focuses on delivering safe, reliable service, achieving contractual SLAs, driving continuous improvement, and expanding the campus footprint while building strong client partnerships.

The Account Director will shape strategy, align resources in a matrix structure, and drive

Qualifications

Proven leadership of large, matrixed teams in a facilities or industrial setting.
Strong client relationship management and commercial acumen.
Experience delivering safety-first culture and compliance across multiple sites.
Track record of driving continuous improvement and cost optimization.

Responsibilities

Lead site operations for IFM services across multiple functions.
Ensure contractual obligations, SLAs and KPIs are met or exceeded.
Build relationships with senior client stakeholders and act as a strategic partner.
Drive governance reviews, business reviews and executive engagements.
Lead expansion, operational transitions and growth initiatives for the campus.