Academy Operations Manager (Football Academy)

R.E.A.L Education Group Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sri KDU International Football Academy, Kota Damansara, in partnership with a leading English club, is seeking an Academy Operations Manager to oversee day-to-day admin, customer service and communications. You will support the Academy Director and Head Coach, attend trials and events, manage player onboarding, fees, records, and coordinate facility and social media activities.

The role requires strong organisation, attention to detail and a proactive approach, with flexibility for evening and

Qualifications

• Strong administrative, organisational and customer service skills.
• Excellent written and verbal communication abilities.
• Strong attention to detail.
• Confidence in managing payments and records.
• Ability to work independently while handling multiple priorities.
• Proficiency in spreadsheets, digital systems and social media platforms.
• Proactive, reliable and solution focused approach.
• Professionalism when engaging with children, parents and staff.

Responsibilities

• Act as the main first point of contact for parents on all non-football matters.
• Manage the full player onboarding process from trial registration through to offer, registration, payment, kit sizing and database entry.
• Manage fees, invoices, outstanding payments and enrolment records, providing regular reporting to the Academy Director.
• Maintain accurate player, parent, attendance and administrative records.
• Coordinate trial registrations, confirmations, check-in, follow-up communication and player onboarding.
• Support facility bookings, league administration and tournament bookings where required.
• Take full ownership of academy kit and equipment stock, including ordering, inventory, distribution and monitoring stock levels.
• Manage the academy's social media activities, including regular updates and coordination of appropriate photos and videos from training sessions and events, in accordance with the academy's safeguarding and privacy requirements.
• Work with the wider Marketing team by providing academy content and information
• Keep programme information, registration forms, sign-up links and parent-facing materials accurate and up to date.

Job description

Academy Operations Manager (Football Academy)

We are recruiting for Sri KDU International Football Academy, Kota Damansara, a football academy programme delivered in partnership with a leading English professional club, with further details to be announced.

About the role

The Operations Manager is responsible for the efficient day-to-day administration, customer service and communications of the academy. The role will ensure players, parents and staff receive a professional and organised off-pitch service, while supporting the Academy Director and Head Coach in the smooth running of academy activity. The Operations Manager will also attend academy sessions, trials and events regularly according to operational requirements.

Key responsibilities

• Act as the main first point of contact for parents on all non-football matters
• Manage the full player onboarding process from trial registration through to offer, registration, payment, kit sizing and database entry
• Manage fees, invoices, outstanding payments and enrolment records, providing regular reporting to the Academy Director
• Maintain accurate player, parent, attendance and administrative records
• Coordinate trial registrations, confirmations, check-in, follow-up communication and player onboarding
• Support facility bookings, league administration and tournament bookings where required
• Take full ownership of academy kit and equipment stock, including ordering, inventory, distribution and monitoring stock levels
• Manage the academy's social media activities, including regular updates and coordination of appropriate photos and videos from training sessions and events, in accordance with the academy's safeguarding and privacy requirements
• Work with the wider Marketing team by providing academy content and information
• Keep programme information, registration forms, sign-up links and parent-facing materials accurate and up to date

About you

• Strong administrative, organisational and customer service skills
• Excellent written and verbal communication abilities
• Strong attention to detail
• Confidence in managing payments and records
• Ability to work independently while handling multiple priorities
• Proficiency in spreadsheets, digital systems and social media platforms
• Proactive, reliable and solution focused approach
• Professionalism when engaging with children, parents and staff
• Flexibility to support selected evening and weekend academy activities
• Genuine interest in football and the academy environment

About us

Sri KDU International Football Academy, Kota Damansara. The programme is delivered in partnership with a leading English professional club.