Academic Operations Administrator

Cyberjaya Education Group Berhad; Cyberjaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Cyberjaya Education Group Berhad is seeking an Executive, Academic Office to support daily academic administration at the university. You will coordinate documentation, student matters, quality assurance, and liaise with faculties to ensure compliance and smooth operations.

Responsibilities include academic administration, student management, QA and compliance, communication, and general duties. Strong English and Bahasa Malaysia, and 1–3 years in academic administration are preferred.

Qualifications

• Bachelor’s degree in Administration, Management, Education, Business Administration, or related field from a recognised institution.
• 1–3 years of relevant working experience in academic administration or higher education environment preferred.
• Fresh graduates with strong administrative and communication skills may also be considered.
• Good written and verbal communication skills in English and Bahasa Malaysia.
• Strong interpersonal, organisational, and coordination skills.
• Ability to work independently and as part of a team.
• Good computer literacy including Microsoft Office applications and academic management systems.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Support the administration and coordination of academic operations and activities under the Academic Office.
• Assist in managing academic documentation, records, correspondence, and filing systems in both physical and electronic formats.
• Coordinate academic matters involving faculties, centres, departments, and relevant administrative units.
• Assist in monitoring compliance with academic policies, procedures, regulations, and operational timelines.
• Support programme administration matters including programme updates, academic scheduling, curriculum documentation, and academic operational activities.
• Assist in handling enquiries from students, academic staff, and external stakeholders on academic matters.
• Coordinate documentation related to examination and assessment processes where required.
• Support academic related student matters including registration, progression, deferment, withdrawal, graduation, and academic status administration.
• Implement feedback from external examiners, industry panels, and students to continuously improve teaching and learning quality.
• Support quality assurance and accreditation related activities including preparation of supporting documents and evidence.
• Assist faculties and departments in compiling academic information for audits, accreditation exercises, and regulatory submissions.
• Assist in maintaining proper version control and documentation management practices.
• Support continuous quality improvement initiatives within academic operations.
• Liaise effectively with faculties, centres, academic staff, students, and administrative departments on academic operational matters.
• Coordinate meetings, academic events, workshops, briefing sessions, and academic related activities where required.
• Prepare official letters, memos, reports, and academic related communication.
• Assist the Deputy Vice Chancellor (Academic) in coordinating academic operational matters and follow up actions.

Skills

Administrative skills

Communication skills

Bilingual English Bahasa

Teamwork

MS Office

Documentation management

Education

Bachelor’s Degree in Administration, Management, Education, Business Administration, or related field

Tools

Microsoft Office

Academic management system

Job description

Cyberjaya Education Group Berhad is seeking an Executive, Academic Office to support daily academic administration at the university. You will coordinate documentation, student matters, quality assurance, and liaise with faculties to ensure compliance and smooth operations.

Responsibilities include academic administration, student management, QA and compliance, communication, and general duties. Strong English and Bahasa Malaysia, and 1–3 years in academic administration are preferred.