Service Desk Analyst

CEGAL MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical & insurance coverage

Global IT environment with modern tech

Focus on continuous learning with cert

Learn Azure, AD, Citrix and ITIL

Job summary

CEGAL MALAYSIA SDN. BHD. in Kuala Lumpur is seeking an entry‑level IT support specialist to join our Service Desk.

You will provide 1st and 2nd line IT support, resolve requests and incidents, and help build our knowledge base while learning core technologies. As part of our global 24/7 operations team, you will participate in shift rotations including daytime, evening, night, weekend and holidays. Fluency in English and Malay, strong communication, and a proactive approach are essential for

Qualifications

• Degree in IT and a willingness to learn in a fast-paced environment.
• Familiarity with Microsoft Azure, Office 365 and cloud services.
• Knowledge of ITIL processes and strong documentation skills.

Responsibilities

• Manage service requests, incidents and problems end-to-end.
• Contribute to knowledge base and keep information accurate.
• Communicate with internal and external customers across platforms.
• Escalate issues to minimize impact and outages for customers.
• Expand technical expertise through structured learning.

Skills

Microsoft Azure

Azure Active Directory

Hybrid Cloud

Office 365

Cloud services

Windows Server

Windows 10/11

Secret server

Citrix

RDS

Exchange

TCP/IP

WiFi WLAN

Active Directory

ITIL processes

Education

Degree within IT

Tools

Azure Active Directory

Citrix

RDS

Secret server

Active Directory

Job description

We are looking for new colleagues to join our customer support team. Do you get excited when you show others how technology can make things better? Then this could be the role for you!

At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best IT support with smiling, enthusiastic and customer‑centric employees. The team proudly resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team.

As part of our global 24/7 operations team, this position requires participation in a shift rotation including daytime, evening, nighttime, weekend, and holiday coverage.

About the role

• Successfully manage service requests, incident, and problem tickets.
• Contribute to developing our Knowledge Base and keep information accurate, valid and sufficient.
• Actively communicate with internal and external customers.
• Escalate any potential service issues or outages to minimize the impact on the customer.
• Actively connect with users over multiple communication platforms.
• Expand your tech expertise through independent and structured learning

Who are you?

• You deliver a high level of quality and customer experience.
• You are a multitasker and can handle a fast‑paced environment .
• You are structured and proactive.
• You have good documentation and communication skills.
• You are a team player and contribute to knowledge transfer and competence development.
• You are fluent in both Malaysian and English.

Qualifications?

This an entry-level role, where willingness to learn, enthusiasm and ambition are important qualities in order to succeed. In addition we expect applicants to have:

• Degree within IT
• Some relevant working experience within IT support
• The ideal candidate will be familiar with the following: Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory and have some knowledge of and experience with ITIL processes.

Why work with us in?

At Cegal, people and culture come first. We support each other, live our values, and believe in one clear promise: At Cegal – you matter. Kuala Lumpuris our main operations hub i Asia and our fastest growing office, giving you exposure to global customers, platforms and enterprise scale environments.

What makes us different to other IT service providers is our combination of deep energy industry expertise and advanced technology. We build solutions that work in real operations, not just on slides. We believe that the difference you make and means more than what title you have.

With colleagues from 40+ nationalities, diverse perspectives strengthen outcomes and good ideas travel fast. If you like improving how things are done, you’ll have room to do it here. We value people wholean forward, takeownershipand create clarityin complex environments.

Raising the bar. Real impact. Technologygroundedin deep energyexpertise.

Whatweoffer

• Competitivesalaryandbenefits
• Medical &insurancecoverage
• Global IT environment with modern technologies
• Focus on continuous learning with rewards for achieved certifications

Ready to grow your IT career in Cegal’s main Asian hub? We’d love to hear from you!

As a candidate you will need to have the right to work in Malaysia. Cegal does not sponsor visas. Finalist candidates will be asked to consent to a background check according to our security routines.