24/7 Data Centre Site Operations Specialist

STTGDC; Iskandar Puteri; On-site; MYR 52,000 - 86,000; Full time

Job summary

STTGDC is hiring for a data centre facilities operations role based in Iskandar Puteri, Malaysia. The candidate will participate in 24x7 monitoring and escalation, coordinate with vendors, and support maintenance and audits to ensure continuous service delivery.

The ideal candidate holds a Diploma/Technical Certificate in a related field and has at least 1 year of relevant experience, or is a fresh graduate with applicable qualifications.

Qualifications

• Diploma or Technical Certificate in Computing/Electrical/Mechanical Engineering or related field.
• Possess general knowledge of M&E and Network Critical Infrastructure.
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc.

Responsibilities

• Manages and services large scale in-country data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.
• Active 24x7 monitoring of the infrastructure.
• Level 1 escalation point for onsite incidents, respond & remote requests within SLA.
• Document and update requests on internal ticketing system (e.g., incidents, provisioning).
• Ensure ITIL compliance for incident, problem and change management.
• Ensure safety, security and customer support policies are followed.
• Cooperate with contractors and vendors and inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Support internal/external audits and generate regular reports.
• Perform any other duties or projects as assigned by Management.

Skills

Teamwork

Pressure handling

English language

Bahasa Malaysia

M&E knowledge

Cloud concepts

Education

Diploma or Technical Certificate in Computing/Electrical/Mechanical Engineering

Tools

MS Office

Job description

STTGDC is hiring for a data centre facilities operations role based in Iskandar Puteri, Malaysia. The candidate will participate in 24x7 monitoring and escalation, coordinate with vendors, and support maintenance and audits to ensure continuous service delivery.

The ideal candidate holds a Diploma/Technical Certificate in a related field and has at least 1 year of relevant experience, or is a fresh graduate with applicable qualifications.