Data Center Technician: 24/7 Hardware & Networking

Amazon Web Services (AWS); Kuala Lumpur; Sur place; MYR 42 000 - 66 000; Plein temps

Résumé du poste

Amazon Data Services Malaysia Sdn. Bhd. is seeking a Data Center Operations Technician to join our Infrastructure Operations team in Kuala Lumpur.

You will manage on-site hardware lifecycle, perform rack installation, break-fix, and coordinate with the team to maintain high availability of AWS data center infrastructure. The role requires hands-on experience with server hardware and networks, works in a 24x7 shift rotation, and emphasizes safety, process adherence, and documentation of

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Responsabilités

• You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge
• You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.

Connaissances

Hardware troubleshooting

Networking

Customer service

Formation

High school diploma

Description du poste

Amazon Data Services Malaysia Sdn. Bhd. is seeking a Data Center Operations Technician to join our Infrastructure Operations team in Kuala Lumpur.

You will manage on-site hardware lifecycle, perform rack installation, break-fix, and coordinate with the team to maintain high availability of AWS data center infrastructure. The role requires hands-on experience with server hardware and networks, works in a 24x7 shift rotation, and emphasizes safety, process adherence, and documentation of