24/7 Customer Support Executive - Multilingual & Tech-Savvy

Brandt International; Ampang Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Jora Malaysia is hiring a Customer Service Executive to serve Malaysia-based business customers as the first point of contact and coordinator for enquiries via phone, email and LiveChat. The role includes delivering quality support and handling customer queries, complaints and disputes.

You should have at least an SPM/diploma/bachelor’s degree with 1 year of relevant experience, be fluent in English and Bahasa Melayu, and be able to work in a 24/7 shift pattern at Jalan Kolam Air Lama, Ampang.

Qualifications

• Fluency in English and Bahasa Melayu is required.
• Fresh graduates with the right attitude will be considered.
• Willing to work in a location-based role and rotate shifts including late nights, weekends, and holidays.

Responsibilities

• Handle inbound and outbound telephone calls, emails and other relevant administrative tasks.
• Provide first level technical support using documented procedures and available tools.
• Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
• Identify and provide input on unique/recurring customer problems to improve handling or resolve underlying issues.
• Keep customers informed about products and services and how best to use them.

Skills

English

Bahasa Melayu

Multilingual

Education

SPM/Diploma/Bachelor's

Job description

Jora Malaysia is hiring a Customer Service Executive to serve Malaysia-based business customers as the first point of contact and coordinator for enquiries via phone, email and LiveChat. The role includes delivering quality support and handling customer queries, complaints and disputes.

You should have at least an SPM/diploma/bachelor’s degree with 1 year of relevant experience, be fluent in English and Bahasa Melayu, and be able to work in a 24/7 shift pattern at Jalan Kolam Air Lama, Ampang.