Workplace Services & AI Coordinator

PepsiCo Deutschland GmbH; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

PepsiCo seeks a Workplace Services & AI Coordinator to enhance user experience and service delivery across LATAM. This role involves leading IT operations, ensuring service compliance, and deploying innovative technology solutions in a collaborative environment. Ideal candidates have a Bachelor’s degree and strong experience in IT operations, including tools like Microsoft 365 and Power BI. Join a diverse and inclusive company committed to making a positive impact!

Servicios

Opportunities for daily learning and development

Financial wellness programs

Flexibility program for work-life balance

Recognition programs for achievements

Formación

• 4+ years in End User Services or IT Operations
• Strong foundation in IT operations and analytics tools
• Fluent in English, Spanish/Portuguese desirable

Responsabilidades

• Partner with providers to meet service levels in LATAM
• Analyze service trends and propose improvements
• Lead deployment of Microsoft 365 Collaboration tools

Conocimientos

ITIL

Microsoft 365

Power BI

Gen-AI

Cross-functional coordination

Data interpretation

Customer-centric approach

Educación

Bachelor’s degree

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

Drive a seamless and satisfying user experience by enabling the I&O organization to understand and anticipate end-user needs, and deliver innovative, effective services at speed and scale. A key focus of the role is to lead the evolution of the Collaboration and Communication technology framework to empower productivity across LATAM.

Your Impact

As Workplace Services & AI Coordinator, your responsibilities would include:

1. Partner with Managed Service Providers to ensure end user service levels are met across 17 countries in LATAM, conducting regular operational reviews and driving corrective actions when performance falls short. Accountability: Making decisions
2. Ensure execution of ITIL-based operational processes (Incident, Request, Change, Problem Management), driving consistency and compliance across all LATAM sites. Accountability: Executing actions
3. Analyze service trends and generate insights to identify root causes, propose improvements, and proactively mitigate user-impacting issues through dashboards and analytics tools like Power BI. Accountability: Providing consultation
4. Define and implement innovative technology solutions (e.g., AI, RPA, GenAI, automation) to improve service delivery and user experience across office, sales, and plant users. Accountability: Making decisions
5. Lead the deployment and governance of Microsoft 365 Collaboration & Communication tools (Teams, Viva, SharePoint) to ensure seamless hybrid collaboration and digital workplace effectiveness. Accountability: Executing actions
6. Support Townhalls and large-scale events, ensuring high-quality delivery via virtual collaboration platforms (e.g., Microsoft Teams), handling technical setup and support. Accountability: Executing actions
7. Engage with end users and business stakeholders to resolve escalated issues and gather feedback for continuous service improvement initiatives. Accountability: Executing actions
8. Collaborate with I&O leaders and internal cross-functional teams (Facilities, HR, Security, SRM) to align on service needs, escalate issues, and share performance analysis. Accountability: Providing consultation
9. Plan and execute service transitions for new or updated IT services across multiple departments, ensuring user readiness, adoption, and support structures are in place. Accountability: Executing actions
10. Continuously research and evaluate emerging workplace technologies that enhance productivity and user satisfaction, proposing pilots or adoption strategies to leadership. Accountability: Providing consultation

Qualifications

Education

- Bachelor’s degree required; 4+ years in End User Services or IT Operations within complex, multi-country or regional environments.

Experience

1. Technical Skills: strong foundation in IT operations (ITIL, IT Infrastructure, IT Services & Operations), Microsoft 365 (Teams, SharePoint, Viva), analytics tools (Power BI, PowerApps), and emerging Gen-AI platforms (e.g., ChatGPT, Copilot).

2. Service & Event Management: customer-centric approach with a proven track record managing high-impact, large-scale virtual events (e.g., Town Halls, leadership communications) across hybrid environments.

3. Analytical & Communication Strengths: skilled in data interpretation, identifying trends for service improvement, and presenting insights to executive audiences with clarity and influence.

4. Collaboration & Leadership: experienced in cross-functional coordination, remote workplace tools, and engaging with diverse stakeholders across LATAM markets.

5. Language & Cultural Fluency: fluent in English with international exposure. Spanish and/or Portuguese proficiency is highly desirable for regional effectiveness.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

  We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.