Workplace Experience Lead

CBRE Group, Inc.; Ciudad de México; Hybrid; MXN 240.000 - 320.000; Vollzeit

Zusammenfassung

CBRE Group, Inc. is seeking a Sr. Workplace Experience Coordinator to deliver world-class service to employees and visitors in a designated building. You will be the first point of contact, greet guests, manage passes, and ensure security procedures are followed.

This role emphasizes clear communication, problem solving, and coordinating activities, with strong Microsoft Office skills and a proactive, organized approach to daily operations.

Qualifikationen

• High School Diploma or GED with 2-3 years of job-related experience.
• Understanding of work routines and standards and applying skills and knowledge in procedures and systems.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with a robust inquisitive mindset.

Aufgaben

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

Kenntnisse

Customer service

Problem solving

Communication

Organization

Interpersonal skills

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

CBRE Group, Inc. is seeking a Sr. Workplace Experience Coordinator to deliver world-class service to employees and visitors in a designated building. You will be the first point of contact, greet guests, manage passes, and ensure security procedures are followed.

This role emphasizes clear communication, problem solving, and coordinating activities, with strong Microsoft Office skills and a proactive, organized approach to daily operations.