Workplace Exp Sr Coordinator

CBRE Group, Inc.; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

CBRE Group, Inc. in Mexico City is seeking a Workplace Experience Sr. Coordinator to deliver world-class service to employees and guests in a designated building. You will greet visitors, issue passes, and escort guests while upholding security protocols.

The role supports meeting coordination, office supply management, and vendor coordination, while following brand guidelines and emergency procedures to ensure a safe and efficient environment for all occupants.

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with a robust inquisitive mindset.

Responsibilities

• Greet visitors, issue passes, and escort to proper location; follow security protocols.
• Answer phones professionally and make a positive first impression.
• Arrange and confirm recreational, dining, and business activities as requested.
• Manage janitorial or maintenance work orders and coordinate with vendors or staff.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team including office supplies, meeting coordination, and equipment care.
• Create customized client materials following brand guidelines.
• Follow property-specific security and emergency procedures to ensure safety of all individuals.
• Identify and solve typical and atypical problems in own area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through quality of services or information provided.
• Follow standardized procedures with regular but moderate supervision.

Skills

Customer service

Problem solving

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You'll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.