Workplace Experience Coordinator

JLL; Toluca; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

JLL in Toluca, Mexico is seeking a Workplace Coordinator to manage day-to-day facilities operations at the site. You will coordinate services through specialized vendors, handle purchasing support, invoicing follow-up and issue escalation to maintain a safe, compliant workplace.

The role requires 3–5 years in workplace or facilities, fluency in Spanish and English, and a Bachelor’s degree. You’ll ensure service delivery meets scope and budgets, support supplier onboarding, and contribute to a

Formación

• Bachelor's degree in business or related field preferred.
• 3–5 years in workplace, facilities, or vendor coordination roles.
• Experience with outsourced service environments and procurement processes.
• Experience with budgeting and invoice administration.
• Strong understanding of workplace operations and service delivery standards.
• Fluent Spanish and English required.

Responsabilidades

• Serve as the primary on-site point of contact for workplace and facilities operations.
• Coordinate all site services through vendors (cleaning, pantry, supplies, utilities, maintenance).
• Manage vendor relationships, scheduling, monitoring, and escalation of issues.
• Support sourcing, procurement, PO processes, and supplier onboarding.
• Administer site purchasing and accounts payable activities and invoice follow-up.
• Monitor service delivery against scope, SLAs, budgets, and standards.
• Prepare recurring operational updates and reporting on vendor performance.
• Promote a positive workplace experience through responsive service coordination.

Conocimientos

Vendor coordination

Procurement

Budgeting

Facilities operations

MS Office

Bilingual English/Spanish

Educación

Bachelor's degree in Business Administration

Herramientas

Microsoft Office

Facilities management software

Descripción del empleo

Job Description - Workplace Coordinator

The Workplace Coordinator is responsible for the day-to-day coordination of workplace and facilities services at the Site, ensuring all activities are delivered through specialized third-party providers in line with the outsourced service model defined in this SOW. This role acts as the primary on-site operational point of contact and is accountable for vendor coordination, service execution, purchasing support, invoicing follow-up, workplace administration, and issue escalation to maintain a safe, compliant, and effective workplace environment.

Key Responsibilities

• Serve as the primary on-site point of contact for workplace and facilities operations.
• Coordinate all site services through specialized vendors, including cleaning, pantry and beverage services, office supplies, mail and shipping, utilities support, signage, pest control, and maintenance-related services.
• Manage vendor relationships, including service scheduling, follow-up, performance monitoring, service report review, and escalation of service failures or risks.
• Support sourcing and procurement activities for workplace and facilities needs, including purchase requests, quotation follow-up, vendor onboarding coordination, and compliance with approved processes.
• Administer site purchasing and accounts payable activities, including invoice tracking, validation support, goods and services confirmation, and timely follow-up to support vendor payment.
• Monitor service delivery against scope, service levels, budget parameters, and workplace standards established in the SOW.
• Track operational issues, maintain logs and status updates, and escalates deviations, risks, or urgent incidents in a timely manner.
• Coordinate workplace administration activities such as office supplies, pantry inventory, basic workplace consumables, shipping requests, and general site readiness.
• Support landlord and building management coordination for site-related operational matters, access, building services, and issue resolution.
• Support emergency preparedness, business continuity, and site safety processes by coordinating required actions, documentation, communication, and vendor response.
• Prepare recurring operational updates, service summaries, and reporting on vendor performance, open issues, and workplace needs.
• Promote a positive workplace experience through responsive service coordination, effective communication, and continuous follow-up on user needs.

Qualifications and Experience

• Bachelor's degree in Business Administration, Facilities Management, Hospitality, Operations, or a related field preferred.
• 3-5 years of experience in workplace, facilities, office operations, or vendor coordination roles.
• Experience working in outsourced service environments and coordinating specialized third-party providers.
• Experience supporting procurement, purchase order processes, invoice administration, and operational budgeting.
• Strong understanding of workplace operations, service delivery coordination, and customer service standards.
• Fluent Spanish and English required.

Key Skills and Competencies

• Strong vendor management and service coordination skills.
• Procurement and purchasing administration capability.
• Basic financial administration and invoice follow-up.
• Excellent organization, prioritization, and follow-through.
• Strong communication and stakeholder management skills.
• Problem-solving and escalation management.
• Attention to detail and compliance orientation.
• Ability to manage multiple services and deadlines simultaneously.
• Customer-focused mindset with a proactive service approach.
• Proficiency in Microsoft Office and workplace or facilities systems used for service tracking and reporting.