Workplace Exp Coordinator

CBRE Group, Inc.; Polanco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in commercial real estate is seeking a Workplace Experience Coordinator to provide exceptional customer service to employees and guests. This role involves greeting visitors, managing events, and ensuring a welcoming environment. Ideal candidates will have a high school diploma, strong communication skills, and experience in a customer service role.

Formación

• Up to 2 years of job-related experience.
• Strong organizational skills with an inquisitive mindset.

Responsabilidades

• First point of contact for all those entering the facility.
• Organize and manage on-site events.
• Acknowledge inquiries or complaints from employees, guests, and co-workers.

Conocimientos

Communication

Organizational skills

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma
• Up to 2 years of job-related experience.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create a meaningful impact. Our collaborative culture is based on our shared values: Respect, Integrity, Service, and Excellence, and we value the diverse perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to realize your full potential.

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences and welcome all applications.