Workforce Management Analyst

Straive; Veracruz; Presencial; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

A leading analytics firm located in Veracruz is seeking a candidate to manage reports, resource planning, and scheduling. The ideal applicant has a Bachelor's degree, strong Excel skills, and excellent communication abilities. This onsite role requires proficiency in generating reports and knowledge of forecasting delivery performance and SLAs.

Formación

• Highly proficient in computer and MS Office.
• Able to generate reports and provide key details.
• Deep knowledge of resource planning and scheduling.

Responsabilidades

• Generate reports and provide key details.
• Manage resource planning and scheduling.
• Forecast volume and headcount.

Conocimientos

Proficient in computer skills

Intermediate/Expert in Excel

Good communication skills

Analytical skills

Problem solving skills

Educación

Bachelors Degree in any Course

Descripción del empleo

Overview

Work Schedule: Shifting/Flexible

Work Set-up: Onsite

Responsibilities

• Generate reports and provide key details
• Manage resource planning, scheduling, volume and headcount forecasting, delivery performance and SLAs

Qualifications

• Bachelors Degree in any Course.
• Highly proficient in computer and MS Office (Intermediate/Expert in Excel).
• Good communication, presentation, analytical and problem solving skills.
• Able to generate reports and provide key details
• Deep knowledge of resource planning, scheduling, volume and headcount forecasting, delivery performance and SLAs