Web Platform Specialist-AEM Support

Infosys; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global leader in digital services is seeking a skilled Workplace Web Platform Specialist in Mexico City. The ideal candidate will have over 5 years of application support experience, especially in Linux environments and web platforms. Responsibilities include providing technical support, monitoring system performance, and collaborating with development teams. Strong communication skills and experience with DevOps practices are essential for this role.

Formación

• 5+ years of application support experience in platforms.
• Proficient in troubleshooting system issues in Linux environments.
• Strong verbal and written communication skills.

Responsabilidades

• Provide technical support and diagnose platform issues.
• Monitor and optimize system performance.
• Develop and maintain technical documentation.

Conocimientos

Web platform application support

DevOps and CI/CD best practices

Full-stack development in Java and React

SQL and NoSQL databases

Content Management Systems (CMS)

Cloud computing platforms (AWS)

Linux operating systems

System and Application log analysis

Descripción del empleo

Job Description

Infosys is searching for Workplace Web Platform Specialists:

Is seeking a skilled and proactive individual with strong application support experience of 5+ years in platforms. This role requieres expertise in working on Linux environment, troubleshooting system issues and supporting various Web platforms critical to business operations. The candidate must have good verbal & written communication skills. Technically writing skills, experience in monitoring and operations, and be comfortable working in a geographically diverse environment.

Responsibilities:

• Provide escalated technical support for web platform application issues, diagnosing and resolving complex problems thought in-depth analysis. Escalate unresolved issues to development teams with detailed documentation.
• Perform system monitoring, maintenance and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs and system errors.
• Assist in deployment, configuration and updates of applications on web platform.
• Develop and maintain technical documentation, including troubleshooting guides, standard operation procedures(SPOs) and knowledge base articles.
• Manage incidents, communicate effectively with users, application owners and senior stakeholders across all areas.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.
• Analyze patterns of failure and issues to advise application owners on permanent fixes, improving infrastructure stability and performance.
• Utilize tools to automate failure remediation and monitor system health, focusing on continues measurement of risk and cost.
• Actively participate in the change management process to manage risk within the production environment.
• Build and improve runbooks to minimizeoperational errors and improve operational efficiency.
• Implement and maintain disaster recovery strategies.
• Collaborate with development teams to deploy and maintain in-house or third-party applications,
• Support the integration of new technologies, including AI or cloud-bsed tools, to enhance application performance and efficiency.

Skills / Experience:

• A solid understanding of DevOps and CI/CD best practices.
• Full-stack development experience with proficiency in Java at least one UI framework such as React.
• A working knowledge of relation (SQL) and NoSQL database and their integrations with applications.
• Experience in Content management Systems (CMS) like Adobe Experience Manager.
• Experience with cloud computing platforms, ideally AWS.
• Good skills in analyzing System and Application logs.
• Proficiency with Linux-based operating system, commands and utilities, as well as Configuration ManagementTools.
• Strong ability to debug applications issues to identify the underlying root cause.
• Good communication skills with ability to articulate the technical andfunctional aspects of a development/production problemto help drive solutions with App Dev teams and senior stakeholders.
• Highly self-motivarted and ability to work in a high paced environment with tight deadlines.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

Mexico

State / Region / Province

Mexico

Work Location

Mexico City

Interest Group

Infy Mexico

Domain

Banking, Financial services

Skillset

Technology|Content Management|Opentext CMS, Technology|Database|MySQL, Technology|DevOps|Continuous integration - Java, Technology|Digital Marketing|Adobe AEM

Company

Infosys Mexico

Role Designation

2014BASCON Associate Consultant