Warranty Specialist I

Acuity; Guadalupe; Presencial; MXN 25,000 - 45,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Service Representative to be the first point of contact for our sales agencies. This role emphasizes customer satisfaction and effective issue resolution, making a significant impact on our clients and partners. The ideal candidate will possess a Bachelor's degree and be bilingual in English and Spanish, with a passion for improving processes using LEAN tools. Join a forward-thinking company that values diversity and is committed to sustainability, where your contributions will help shape innovative solutions for our customers and communities.

Formación

• 0-2 years of experience in Customer Service field.
• Computer competence and familiarity with Microsoft Office programs.

Responsabilidades

• Serves as the initial contact for sales agencies for product issues.
• Documents field labor claims and replacement fixture data.
• Utilizes LEAN tools to improve processes and customer satisfaction.

Conocimientos

Customer Service

Bilingual English/Spanish

Microsoft Office

LEAN tools

Educación

Bachelor's degree

Descripción del empleo

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

You may utilize this posting to upload your resume and information.

Job Summary

Serves as the initial contact for our sales agencies to assist with products, systems and solutions issues. Takes ownership for assuring that issues are resolved timely and effectively for the customer directly and involving partners in the company for an effective resolution. This position is first and foremost a key frontline service element of Acuity Brands, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity and timeliness.

Key Tasks & Responsibilities (Essential Functions)

• Learns products and processes pertaining to the Warranty Services standard work and product playbooks.
• Document field labor claims and replacement fixture or parts data.
• Learning to utilize LEAN tools to improve processes, communication and resolutions for Acuity Brands products, systems and solutions to drive improved customer satisfaction and a reduction of quality costs
  
  

Requirements

• Bachelor's degree or equivalent in work experience
• 0-2 years of experience in Customer Service field
• Computer competence and familiarity Microsoft Office programs
• Bilingual English / Spanish
  
  

We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

Any unsolicited resume submitted to Acuity Brands by a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine, or email address, directly to Acuity Brands employees or to the Acuity Brands resume database, shall be deemed the property of Acuity Brands. Acuity Brands will NOT pay a fee for any hiring resulting from the receipt of an unsolicited resume.

Any candidate for whom an Agency has submitted an unsolicited resume will be deemed by Acuity Brands to have been referred by the Agency free of charge or fee. This includes any agency that is an approved/contracted provider but does not have the proper approvals to participate in a search.