Warranty Engineer

Littelfuse; Matehuala; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Lean Six Sigma certification

Development opportunities

Descripción de la vacante

Littelfuse is a global leader in electrical safety and high-reliability solutions. The Warranty Engineer role focuses on expediting warranty claim processing, coordinating with multiple sites in Muzquiz, Matehuala and Piedras Negras, and ensuring data accuracy across the Littelfuse systems.

You will partner with Sales, Engineering, Quality and Operations, using Excel and Power BI to track status, analyze root causes, and drive timely resolutions with customers.

Formación

• Engineering degree in electronics, electric or industrial field.
• 2+ years in quality, engineering or project management.
• Proven ability to influence others with data and partner with cross-functional teams.
• Strong PC skills: Excel, PowerPoint, Power BI.
• Excellent spoken and written English.

Responsabilidades

• Weekly capture warranty claims into Littelfuse databases.
• Direct customers to send warranty units to originating facilities for evaluation.
• Secure analysis results and update claims in databases and customer portals.
• Monitor open claims and drive processing to closure with customers.

Conocimientos

Data analysis

Cross-functional influence

Excel

Power BI

Educación

Engineering degree

Electronics

Industrial

Herramientas

Power BI

Aras

RMA App

Descripción del empleo

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

The Warranty Engineer reports directly to the Sr Customer Quality Manager. It's primary role is to ensure that customer submissions for warranty claims are expeditiously processed within T&L resulting in a mutual agreement regarding which claims will be credited by T&L based on verification efforts conducted by T&L Technical Staff. The Warranty Engineer will manage status of all claims via data tracking systems present within T&L as well as the appropriate business portal as may be provided by the customer.

About The Job

• Weekly capture customer specific warranty claims into Littelfuse database (Aras, RMA App, CoPQ App).
• Direct customer to send specific warranty claim units to the originating facility (Muzquiz, Matehuala, Piedras Negras) for evaluation.
• Secure analysis results of open warranty claims from the originating facility and process (approve/deny/scrap) the claim in Littelfuse database as well as the customer’s designated record location (website).
• Weekly monitor the open warranty claims to ensure expedience of processing each claim through to closure with the customer to ensure there are zero auto debit cases due to.

About You

• Engineering Degree in Electronics, Electric or Industrial. Experience
• 2+ years of experience in Quality, Engineering or Project Management.
• Demonstrated ability to influence others with data and proven track record of partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations).
• A full complement of PC skills (Microsoft office suite with emphasis on Excel, PPT, Power BI).
• Excellent (English) written and verbal communication skills.

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork and Results Driven – supports us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We offer a competitive salary package and a variety of benefits, including as well as development opportunities like internal Lean Six Sigma Certification.

At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.