Waiter / ess

Hilton Worldwide, Inc.; Monterrey; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading global hospitality company seeks a Waiter/ess for its hotel in Monterrey. The role involves providing excellent guest service, with responsibilities including managing queries, serving drinks, and adhering to safety and hygiene standards. Ideal candidates will have experience in the food industry and a commitment to high-quality service.

Formación

• Experience in the Food and Beverage industry is preferred.
• Previous cash handling experience.
• Knowledge of Food Hygiene Regulations.

Responsabilidades

• Managing guest queries in a friendly and efficient manner.
• Serving alcoholic and non-alcoholic beverages.
• Ensuring Food and Beverage orders meet quality standards.

Conocimientos

Customer Service

Flexibility

Teamwork

Educación

Experience in the Food and Beverage industry

Descripción del empleo

Job Description - Waiter / ess (HOT0BNPR)

Job Number:

HOT0BNPR

Work Location:

Hilton Hotels - Monterrey, 64750

A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess (Server), you are responsible for:

• Managing guest queries in a friendly, timely, and efficient manner
• Serving alcoholic and non-alcoholic beverages in accordance with licensing and liquor regulations for residents and non-residents
• Having extensive knowledge of the menu and all products
• Ensuring mis-en-place is well-stocked at all floor stations
• Following correct reporting procedures when faced with issues
• Ensuring Food and Beverage orders meet quality standards and are delivered promptly
• Practicing Hilton grooming standards, including uniform dress code, cleanliness, and personal hygiene
• Complying with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

To succeed in this role, you should:

• Be committed to delivering high levels of customer service
• Be flexible to respond to various work situations
• Be capable of working independently or as part of a team

Preferred qualifications include:

• Experience in the Food and Beverage industry
• Previous cash handling experience
• Knowledge of Food Hygiene Regulations

What is it like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value for business and leisure travelers. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are central to creating memorable experiences worldwide.