Waiter / ess

Hilton; Monterrey; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Waiter/ess to provide exceptional service to guests. This role involves managing guest queries, serving food and beverages, and ensuring compliance with health and safety standards. The ideal candidate will have a positive attitude, excellent communication skills, and a commitment to delivering high levels of customer service. Join a dynamic team where your contributions will enhance the guest experience in a vibrant hospitality environment. If you thrive in a fast-paced setting and enjoy working with people, this opportunity is perfect for you.

Formación

• Experience in Food and Beverage department is advantageous.
• Previous experience of cash handling is a plus.

Responsabilidades

• Serve guests in a friendly and efficient manner.
• Ensure knowledge of menu and deliver food and beverage orders timely.
• Comply with health and safety regulations.

Conocimientos

Positive attitude

Good communication skills

Customer service

Flexibility

Teamwork

Descripción del empleo

A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations