Virtual Intake Specialist

Lisinski Law Firm; Ciudad de México; A distancia; MXN 12,000 - 24,000; Jornada completa

Descripción de la vacante

A leading law firm in Mexico is seeking a Virtual Intake Specialist to conduct initial consultations and qualify clients for various immigration services. The role requires strong communication and organizational skills, along with proficiency in Microsoft Office. This position supports the firm's mission to provide immigration solutions, ensuring that clients receive the best possible service.

Formación

• Proficient with Microsoft Office Suite.
• High School Diploma or equivalent required.

Responsabilidades

• Perform initial consultations with clients to determine appropriate services.
• Qualify clients for potential case types based on guidelines.
• Use approved sales scripts to convert leads into clients.

Conocimientos

Communication

Organizational Skills

Analytical Skills

Problem Solving

Attention to Detail

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.

Position Purpose

The Virtual Intake Specialist performs the initial consultation with our clients to determine which of our services fit their specific situations. They provide information to the Attorney to verify whether we can confidently pursue the case.

Payrate: $6/hr + Commissions

Schedule: Tuesday to Friday, 1pm-10pm EST & Saturday, 8am-5pm EST

Essential Job Functions & Responsibilities

• Learn, memorize, and research the case types offered at the firm according to Attorney’s guidelines.
• Qualify each client for potential case types based on the Attorney’s direction, training, FAQ documents, and other communications.
• Review case pricing with clients and determine the best payment options to start a recommended case type.
• Use the Attorney’s approved ethical sales scripts to convert potential leads into admitted clients.
• Convert qualified leads into clients by highlighting the benefits and values of each case type.
• Schedule and follow up with all leads that have potential case types.
• Assist with escalations from dissatisfied clients or those requesting additional information.
• Maintain excellent verbal and written communication skills.
• Proven ability to meet deadlines and manage time effectively.
• Maintain impeccable organizational skills and attention to detail.
• Apply strong analytical and problem-solving skills.
• Prioritize tasks and delegate when appropriate.
• Enjoy working in a fast-paced, results-driven environment.
• Proficient with Microsoft Office Suite or related software.

Minimum Qualifications

• Proficient with Microsoft Office Suite or related software.
• High School Diploma or equivalent.