Videogames Customer Service Representative (Only WRITTEN SUPPORT)

2K; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa líder en servicios de apoyo a jugadores busca representantes de servicio al cliente. Este puesto implica atender consultas y problemas de los jugadores de manera efectiva y con un enfoque en el servicio al cliente. Se requieren habilidades de comunicación en inglés y español, y la disponibilidad para capacitación presencial. Los beneficiarios disfrutan de un salario competitivo y oportunidades de desarrollo profesional.

Servicios

Beneficios de ley

2 días libres

Ruta de carrera

Seguro de gastos médicos después de 3 meses

Bolsas de supermercado ($1,200)

Formación

• Disponibilidad a tiempo completo.
• Residir en Ciudad de México o Estado de México.

Responsabilidades

• Comunicar y resolver problemas de los jugadores.
• Proveer soporte escrito a través de chats, correos electrónicos y tickets.

Conocimientos

Comunicación escrita y verbal

Multitasking

Adaptabilidad

Servicio al cliente

Escucha activa

Educación

Bachillerato

Descripción del empleo

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• THE TRAINING IS ON-SITE (3 WEEKS)
• ATTEND TO THE OFFICE ONCE A MONTH
• Our office is located at Diagonal 27, Col del Valle Centro, Benito Juárez, CDMX

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Hybrid