Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keywords Studios; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Keywords Studios México busca representantes de servicio al cliente para soporte escrito. El cargo implica comunicarse con jugadores, resolver problemas y ofrecer un servicio al cliente excepcional. Se requiere habilidad en inglés y español, además de disponibilidad a tiempo completo. La capacitación es presencial y se ofrecen beneficios como seguros y fondos de ahorro.

Servicios

Beneficios de ley

2 días libres

Camino de carrera

Seguro de gastos médicos

Bocadillos

Formación

• Se requiere disponibilidad a tiempo completo.
• Se prefiere diploma de secundaria, pero no es obligatorio.
• Residir en la Ciudad de México o Estado de México.

Responsabilidades

• Atender y resolver problemas de jugadores a través de chats, correos y tickets.
• Ofrecer un excelente servicio al cliente.

Conocimientos

Comunicación escrita y verbal

Capacidad de multi-tarea

Adaptabilidad

Atención al cliente

Escucha activa

Educación

Preparatoria

Descripción del empleo

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• THE TRAINING IS ON-SITE (3 WEEKS)
• ATTEND TO THE OFFICE ONCE A MONTH
• Our office is located at Diagonal 27, Col del Valle Centro, Benito Juárez, CDMX

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice athttps://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Hybrid