Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keyword Studios; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global services company in Mexico City is seeking customer service representatives for player support. Candidates must have strong bilingual communication skills and be able to multitask effectively. This role offers a full-time schedule with opportunities for medical insurance and grocery tickets after three months.

Servicios

Salary: $10,500 gross (before taxes)

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 months

Saving funds

Grocery tickets ($1,200)

Formación

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task and easily adapt in a constantly evolving environment.
• Excellent customer service skills.

Responsabilidades

• Communicate with players and solve their problems, such as lost accounts.
• Provide excellent customer service through chats, emails, and tickets.

Conocimientos

Strong written and verbal communication skills in English and Spanish

Ability to multi-task

Excellent customer service skills

Ability to actively listen

Educación

High School Diploma

Descripción del empleo

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• THE TRAINING WILL BE ON THE NIGHT SHIFT (2 WEEKS)

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote