Videogames Customer Service (Portuguese, WRITTEN SUPPORT)

Keyword Studios; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading gaming support company in Mexico City is looking for customer service representatives for written support. The role involves communicating with players and solving account-related issues while providing excellent customer service. Candidates must have strong communication skills in English and Portuguese and full-time availability. This position offers a salary of $18,000 gross, law benefits, and opportunities for career advancement.

Servicios

Salary of $18,000 gross

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 months

Grocery tickets ($1,200)

Formación

• Strong written and verbal communication skills in English and Portuguese are essential.
• Experience in customer service will be beneficial.
• Full-time availability is required.

Responsabilidades

• Communicate with players and solve their problems via written support.
• Provide excellent customer service through chat, email, and tickets.

Conocimientos

Strong written and verbal communication skills in English

Strong written and verbal communication skills in Portuguese

Ability to multi-task

Excellent customer service skills

Ability to actively listen and execute tasks

Educación

High School Diploma preferred

Descripción del empleo

Overview

Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

Responsibilities

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in Portuguese.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.

Benefits

• Salary: $18,000.00 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Privacy and data protection: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at the URL: https://www.keywordsstudios.com/en/applicant-privacy-notice