Vacation Planner - Call Center Inbound Sales - Work From Home (Mexico City Area)

Marriott Vacations Worldwide; Ciudad de México; Híbrido; USD 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player in the hospitality sector is seeking enthusiastic Vacation Planners to join their call center team. This role involves promoting vacation ownership packages, answering customer inquiries, and providing exceptional service to guests. With opportunities for future work-from-home arrangements, this position offers a dynamic and flexible work environment. Ideal candidates will possess strong sales techniques and communication skills, as they will be engaging with customers to enhance their vacation experiences. If you are passionate about travel and customer service, this role is perfect for you!

Formación

• Experience in sales or customer service roles is preferred.
• Strong communication skills and ability to work in a team.

Responsabilidades

• Promote vacation ownership packages to potential customers over the phone.
• Answer questions and provide information about accommodations and services.
• Maintain confidentiality and follow company policies.

Conocimientos

Sales Techniques

Customer Service

Communication Skills

Problem-Solving

Educación

High School Diploma

Bachelor's Degree (preferred)

Descripción del empleo

Vacation Planner - Call Center Inbound Sales - Work From Home (Mexico City Area) in MVC Mexico Call Center at Marriott Vacations Worldwide

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Train in office with future work from home opportunities possible!

Job Summary

1. Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone.
2. Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
3. This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
4. Vacation Planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
5. Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
6. Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.
7. Leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and persuade callers to purchase the vacation ownership preview package.
8. Confidently ask the potential owner to purchase the package.
9. Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
10. Contact the appropriate call center individual, leader, or department to resolve guest calls, requests, or problems.
11. Follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
12. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
13. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
14. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
15. Comply with quality assurance expectations and standards.
16. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
17. Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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