User Operations Senior Analyst

Didi; Ciudad de México; Híbrido; MXN 733,000 - 1,100,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform is seeking a highly analytical User Operations Senior Analyst in Mexico City. The role involves transforming complex datasets into actionable insights to drive strategic decisions. Candidates must have advanced SQL skills, proficiency in programming languages, and be bilingual in English and Spanish. This position offers competitive compensation and a hybrid working model.

Formación

• Advanced proficiency in SQL and at least one programming language for data analysis.
• Proficiency in data visualization tools required.
• Strong analytical skills with the ability to translate data into insights.

Responsabilidades

• Conduct in-depth analysis of large datasets for trends and business opportunities.
• Develop and monitor KPIs to assess performance.
• Design impactful reports and presentations for senior leaders.

Conocimientos

SQL Proficiency

Python or R Programming

Data Visualization Skills

Advanced Excel Skills

Analytical Mindset

Problem-Solving Skills

Bilingual (English and Spanish)

Educación

Bachelor’s degree in Business, Economics, Engineering, or Computer Science

Herramientas

Tableau

Power BI

Descripción del empleo

User Operations Senior Analyst

Job Locations MX-MEX-Mexico City | MX-NLE-Monterrey

ID 2025-15813

Category: Operations & Strategy - Food • Employee Class: Regular

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit didiglobal.com/news

#LI-Hybrid

Team Overview

We are seeking a highly analytical and results-driven Senior Analyst to join our User Operations team. In this role, you will leverage advanced analytical skills to transform complex datasets into actionable insights that drive strategic decisions and operational excellence. You will work closely with cross-functional teams, work directly with senior leaders and contribute directly to the achievement of DiDi food objectives in a fast-paced, data-driven environment.

Role Responsibilities

• Conduct in-depth analysis of large and complex datasets to uncover trends, patterns, and business opportunities.
• Develop, monitor, and optimize KPIs to assess performance and identify areas for improvement.
• Design and deliver impactful reports, dashboards, and presentations tailored to senior leadership and key stakeholders.
• Collaborate with cross-functional teams to align strategies and ensure data-backed decision-making.
• Manage multiple projects simultaneously, ensuring timely execution and high-quality deliverables.
• Provide strategic recommendations through scenario modeling, forecasting, and market analysis.

Role Qualifications

• Advanced proficiency in SQL and at least one programming language (Python or R) for data analysis and visualization.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills.
• Strong analytical mindset with the ability to translate complex data into clear, actionable insights.
• Excellent problem-solving skills and a proactive approach to identifying opportunities for improvement.
• Professional fluency in both English and Spanish.

Nice-to-Haves:

• 2–4 years of experience in strategy, consulting, or data analytics, ideally within the technology, consulting, or high-growth corporate sectors.
• Bachelor’s degree in Business, Economics, Engineering, Computer Science, or a related field.
• Demonstrated experience in stakeholder management and presenting insights to senior leadership.

EEO Statement

• We are committed to building inclusive and diverse teams, and an Equal Opportunity Employer. Employment and advancement decisions are based on the needs of the position and the qualifications of the candidate and are not discriminatory.

We are committed to building inclusive and diverse teams. Our differences are our strength, and we promote equal opportunities for all.

Employment and advancement decisions at DiDi are based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to a workplace free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on the Careers site.