Tax & Accounting Specialist (Level 2 Support, CPA/EA)

OpsArmy; Región Centro; Remote; MXN 330,000 - 520,000; Full time

Job summary

OpsArmy is seeking an experienced Tax Preparation & Accounting Specialist (CPA / Enrolled Agent preferred) to provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries. You will investigate escalated tickets and resolve complex issues while communicating clearly with customers.

The role requires solid accounting judgment and the ability to adapt to evolving workflows, including AI-assisted platforms. Candidates should be able to work US hours from a remote setting.

Qualifications

• Professional accounting experience with US accounting and taxation.
• Strong written and verbal English communication.
• Experience handling complex tax and accounting inquiries and customer-facing financial support.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Explain complex accounting and tax topics to nontechnical customers.

Skills

Accounting

US Tax

Bookkeeping

Payroll

Excel

Education

CPA

EA preferred

Tools

QuickBooks

Excel

Zendesk

Payroll software

Job description

OpsArmy is seeking an experienced Tax Preparation & Accounting Specialist (CPA / Enrolled Agent preferred) to provide Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries. You will investigate escalated tickets and resolve complex issues while communicating clearly with customers.

The role requires solid accounting judgment and the ability to adapt to evolving workflows, including AI-assisted platforms. Candidates should be able to work US hours from a remote setting.