Travel Analytics & Operations Lead

jci; San Pedro Garza García; On-site; MXN 520,000 - 780,000; Full time

Job summary

Johnson Controls seeks a Travel Lead Analyst to support Travel, Credit Card, and Meetings Event Global Category Managers. The role blends travel program operations with analytics to drive smarter, data-led decisions and maintain strong stakeholder relationships.

Ideal candidate combines BI skills with operational rigor, partnering with TMCs and internal teams to deliver insights, reports, and governance across a global program.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Data Analytics, or related field.
• 2–5 years of experience in corporate travel, T&E program management, purchasing or business operations.
• Strong proficiency in Excel and Power BI.
• Familiarity with SAP Concur or other travel/expense systems preferred.
• Excellent communication and stakeholder engagement skills.
• Ability to thrive in a fast‑paced, global matrix environment.

Responsibilities

• Serve as first-line escalation contact for complex booking or travel issues.
• Liaise with TMC and SAP Concur administrators to resolve traveler concerns and ensure service levels are met.
• Partner with AP, Compliance, and regional teams to align reporting, resolve escalations, and support audit readiness.
• Maintain internal content libraries (e.g., preferred supplier lists, travel program guides, policy training).
• Manage suppliers and support category manager with strategic sourcing implementation.
• Support Business Continuity Plans (BCP) by deploying actions such as Financial Assessments, Sustainability Surveys, ensuring contracts are executed, among others.
• Other procurement duties as assigned.
• Analyze travel and expense trends, policy compliance, and supplier performance to identify savings opportunities and risk areas.
• Deliver monthly reporting packages and insights
• Support quarterly business reviews and ad-hoc requests with data visualizations and key takeaways.
• Track policy exceptions and help recommend adjustments to improve governance and adoption.
• Maintain preferred supplier and rate configurations in travel booking tools.
• Assist in preparing benchmarking materials to support supplier negotiations and sourcing initiatives.
• Monitor KPIs such as policy compliance, traveler satisfaction, and cost per trip.

Skills

Excel

Power BI

Communication

Education

Bachelor’s degree in Business, Supply Chain, Data Analytics, or related field

Tools

SAP Concur

Job description

Johnson Controls seeks a Travel Lead Analyst to support Travel, Credit Card, and Meetings Event Global Category Managers. The role blends travel program operations with analytics to drive smarter, data-led decisions and maintain strong stakeholder relationships.

Ideal candidate combines BI skills with operational rigor, partnering with TMCs and internal teams to deliver insights, reports, and governance across a global program.