Transcon (Ground Transportation) Customer Service Representative, MEX

Expeditors International of Washington, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global logistics company in Mexico City is looking for a Transcon Customer Service Representative to manage freight processes effectively. The candidate should have strong organizational skills and be proactive, with the ability to communicate clearly. This position involves ensuring accurate data entry, tracking shipments, and interacting with customers. Relevant experience and a high school diploma are required.

Formación

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of Transcon MX documentation process a plus.
• Hazardous Materials certification (preferred).

Responsabilidades

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Transcon files and reporting.
• Ensure delivery of freight and timely clearance when applicable.
• Interact with customers in arranging their shipments.

Conocimientos

Effective interpersonal skills

Strong organizational skills

Pro-active attitude

Listening and communication

Educación

High school diploma or equivalent

Descripción del empleo

Transcon (Ground Transportation) Customer Service Representative, MEX

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of Transcon MX documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)