Training Specialist & Poka

Barry Callebaut is a global organization poised for growth; a company that has embraced the vision to delight its customers while out-performing its competitors, a business that is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values, and of course, loving chocolate.

The training specialist & POKA is responsible for managing, facilitating, and updating training programs, and developing and implementing Poka at the facility. The Trainer is a key member of the Team who works across functions to drive safety, quality, and performance excellence through implementation, support, and use of digital tools and technology, such as Manufacturing Execution System (MES), Power BI, and Poka. In addition to driving digital innovation and excellence, the Coordinator and trainer will support the implementation of the Barry Callebaut Operating System (BCOS) and help foster a continuous improvement culture at Barry Callebaut Toluca.

Key Responsibilities Include:

• Observe all safety, sanitation, GMP, and HACCP requirements.
• Work directly with Managers and Group Leaders to identify and assess training needs.
• Develop, organize, conduct, and evaluate training programs consisting of skills & flex matrix needs.
• Manage, facilitate, and update all training programs.
• Lead the development and deployment of the POKA Connected Worker Platform.
• Increase the digital system capabilities of all operational stakeholders through on-the-job training and coaching.
• Act as a true coach linking the operators and management team while creating a data-driven culture in line with the CI strategy.
• Implement methodologies and processes for reporting performance metrics – use data visualization tools such as POKA to create dashboards and tools to support data-driven decisions and actions.
• Lead and/or participate in cross-functional meetings to gather requirements, scope, and business rationale for training programs/projects.
• Meet/exceed requirements for food safety and employee safety.
• Conduct employee training on programs and systems for all shifts.
• Conduct and manage meetings and presentations on learning material.
• Plan, organize, and implement a range of training activities including quality & safety.
• Create, implement, and maintain training documentation/systems (Poka).
• Evaluate training effectiveness.
• Help with BCOS and MES deployment.

• Bachelor's degree in Engineering or Administrative areas.
• Three (3) to five (5) years’ experience in a Training role is required.
• Experience with POKA is desirable.
• Proficiency in Microsoft Office and Google Workspace is required.
• Experience in continuous improvement, change management, and problem-solving through the use of quantitative, analytical, and process improvement.
• Exceptional organizational, written, verbal, and interpersonal communication skills are a must.
• Technical writing experience is considered a plus.
• Must be able to communicate fluently in English.
• Ability to support and work in a 24/7 environment is a must.

• Competitive salary and comprehensive benefits package.
• Paid time off, plus generous holiday time.
• Environment that welcomes workplace flexibility.
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth.
• Be part of our mission of making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest-positive, and creating 100% sustainable ingredients in all of our products.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.