Training Administrator

Thomson Reuters; Ciudad de México; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid Work

Flexible vacation

Mental Health Days

Headspace app

Tuition Reimbursement

Retirement plan

Volunteer days

Job summary

Thomson Reuters in Mexico City seeks a Training Administrator to manage on-demand training and live webinars for Legal products within our LMS. You will collaborate with the Scaled Customer Success and Training Administration Team to maintain calendars, courses, and registrations.

You will analyze webinar and LMS data, support best practices, and handle LMS queries. A Bachelor's degree and fluent English are required, with strong communication and project management skills.

Qualifications

• Bachelor's degree required.
• Fluent English language skills.
• Experience with learning management systems (LMS) and content management systems.
• Proficient in Microsoft Office Suite; familiarity with Teams & SharePoint.
• Excellent written and oral English communication.
• Creative, adaptable, quick to learn new problems.
• Strong attention to detail and organizational skills.
• Proven project management experience.

Responsibilities

• Maintain global webinar calendar with two months in advance.
• Create and edit global webinar courses in LMS.
• Provide analytics on registrations and attendance to stakeholders.
• Collaborate with internal partners on LMS best practices.
• Manage LMS inquiries via central channels and forms.
• Upload and maintain eLearning courses and badges.
• Enroll users and manage registrations in LMS.
• Analyze LMS registrations and usage for stakeholders.
• Maintain additional eLearning content via microlearning platforms.
• Run projects end-to-end with internal teams and external vendors.

Skills

Fluent English

LMS experience

MS Office & Teams/SharePoint

Strong communication

Creative thinker

Attention to detail

Project management

Education

Bachelor's degree

Knowledge of LMS systems

Tools

Docebo

Job description

Job Description

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! Partner with the wider Scaled Customer Success and Training Administration Team to maintain on-demand training materials and live webinar calendars within our Learning Management System (LMS) for Thomson Reuters Legal products.

Key Responsibilities

In this opportunity as a Training Administrator, you will be responsible to:

• Maintain global webinar calendar by uploading dates for events two months in advance
• Enter new global webinar courses using information provided by the instructor
• Edit webinar courses as needed using information provided by the instructor
• Provide analytics on webinar registrations and attendance to key stakeholders
• Work with internal partners to provide recommendations on webinar best practices
• Oversee LMS related queries coming into a central Teams Channel
• Upload and maintain eLearning courses as needed to the LMS
• Create and maintain a library of Customer Training badges via the LMS
• Intake new registrations and enroll users accordingly via the LMS
• Oversee LMS registration queries coming into a central Microsoft Forms location
• Provide analytics on LMS registrations and usage to key stakeholders
• Maintain additional eLearning content as needed via microlearning technology platforms
• Manage projects from start to finish in collaboration with various internal teams and any necessary external vendors

Required Qualifications

You are an ideal fit for the role if your experience includes:

• Bachelor's degree
• Fluent English
• Knowledge and working experience with learning management systems (LMS) and content management systems
• Experience with Microsoft Office Suite and collaboration tools such as Teams and SharePoint
• Strong written and verbal communication skills, specifically English proficiency
• Creative thinker, open to change, and learns quickly when facing new problems
• Strong attention to detail
• Proven project management and organization skills

Preferred Qualifications

• Knowledge and working experience with Docebo (LMS)Working
• Knowledge of legal systems

LOCATION: MEXICO CITY

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com