Trainer, Bilingual, Americas

Herbalife; Santiago de Querétaro; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Training Coordinator to enhance Regional Training and Learning initiatives. This role focuses on onboarding new hires, developing training materials, and ensuring Member Services staff are equipped with the necessary tools and knowledge. The ideal candidate will possess strong communication skills, strategic thinking abilities, and a commitment to continuous improvement. Join a vibrant team dedicated to excellence in customer service and training, where your contributions will directly impact the success of the organization.

Formación

• Ability to manage multiple projects and administrative tasks.
• Strong leadership skills and commitment.

Responsabilidades

• Train Member Services staff, providing tools to handle customer requests.
• Develop training materials and maintain the knowledge base.

Conocimientos

Facilitation and presentation skills

Bilingual Level C1-C2

Problem-solving skills

Strong verbal and written communication skills

Strategic thinking

Educación

Bachelor’s degree

Herramientas

Microsoft Office

Videoconferencing tools

Descripción del empleo

Overview

This position is available in Querétaro & Las Fuentes

POSITION SUMMARY STATEMENT:

The position is responsible for fulfilling Regional Training and Learning needs, including New Hire Onboarding, Multiskill migration, and providing Continuous Education and Learning Solutions.

DETAILED RESPONSIBILITIES/DUTIES:

• Train Member Services staff (Americas), providing in-depth knowledge and tools to handle Member/Customer call requests effectively.
• Ensure that Member Services department staff are provided with all necessary information and updates to assist Customers and Members effectively.
• Develop training materials, maintain the knowledge base, and review agendas regularly.
• Interpret and clarify all Member Rules of Conduct, Member Application, and other Herbalife-published information.
• Fulfill training reports (Dashboard, Activity Log, Training Planner, Kirkpatrick Methodology).
• Handle special projects as needed, such as UAT, research, SKU testing, attending meetings, and assisting with calls.

Job Qualifications

Qualifications:

• Ability to manage multiple projects and administrative tasks.
• Strong verbal and written communication skills.
• Bilingual Level C1-C2 (Required)
• Strong leadership skills.
• Flexibility and commitment.
• Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Forms, Word).
• Problem-solving skills, ability to meet deadlines under supervision.
• Strategic thinking, data analysis, and innovative solution development abilities.

Internal Candidates Only:

• 90 QA score in the last 3 months.
• Expertise in Sales and Marketing Plans.

Skills (Required):

• Facilitation and presentation skills.
• Proficiency in Microsoft Office.
• Proficient in videoconferencing tools.

Experience (Preferred):

• Training experience within the Call Center industry.
• Learning and Development experience.
• Instructional Design certification.

Education Required:

• Bachelor’s degree.