Trainer

Necodex; Hermosillo; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Necodex seeks a skilled Trainer to support our team in delivering excellent service through effective training for back-office staff. You will focus on enhancing skills, efficiency, and knowledge to align with company standards and operations.

Responsibilities include designing training programs, onboarding new hires, conducting refresher courses, documenting processes, and evaluating trainee progress. You will collaborate with clinical and other departments to ensure seamless patient service,

Formación

• Minimum 2 years of experience as a trainer in operations or admin.
• Excellent communication, presentation and interpersonal skills.
• Bachelor's degree or relevant certification.
• Proficient in Microsoft Office.
• Bilingual Spanish and English; Level C1.
• Must possess a valid VISA.
• Can-do attitude with availability to work on-site.

Responsabilidades

• Design and implement training programs for back-office operations.
• Oversee onboarding for new back-office staff.
• Conduct refresher courses, skills updates, and process improvement training.
• Create and maintain training materials, manuals, and process documentation.
• Monitor and assess trainee progress and provide feedback.
• Collaborate with clinical and other departments to align operational practices.

Descripción del empleo

We are seeking a skilled Trainer to support our team in delivering excellent service through effective training. This individual will focus on enhancing the skills, efficiency, and knowledge of back-office staff, ensuring that all processes align with our company's standards. The ideal candidate is an experienced trainer with a strong background and a strong understanding of the operations department

Key Responsibilities:

Training Development: Design and implement comprehensive training programs focused on back-office operations.

Onboarding New Hires: Oversee the onboarding process for new back-office employees, ensuring they understand all relevant systems, workflows, and protocols.

Ongoing Staff Training: Conduct refresher courses, skills updates, and process improvement training to maintain consistent performance and compliance.

Process Documentation: Create and maintain updated training materials, manuals, and process documentation for back-office operations.

Performance Evaluation: Monitor and assess trainees progress, providing feedback and identifying additional training needs.

Cross-Functional Collaboration: Work closely with other departments, especially clinical teams, to align operational practices and support seamless patient service.

Requirements:

Experience: Minimum of 2 years of experience as a trainer, preferably in training the operations or administrative department.

Skills: Excellent communication, presentation, and interpersonal skills; capable of training a diverse team.

Education: [Bachelor's degree or relevant certification, if applicable].

Tech-Savvy: Proficient in Microsoft Office and familiar.

Language: Bilingual (Spanish and English) preferred to accommodate our client base. Level C1

VISA Requirement: Must possess a valid VISA.

Can do attitude with availability to work on-site