Trade Compliance Analyst (2nd Shift)

Caterpillar Inc.; Nuevo Laredo; Presencial; USD 30,000 - 60,000; Jornada completa

Descripción de la vacante

Join an innovative team where your contributions will help shape the future of logistics and supply chain management. This role as a technical help desk specialist focuses on supporting users and ensuring the smooth flow of materials across borders. You will tackle challenges in a collaborative environment, enhancing customer satisfaction while resolving issues efficiently. With opportunities for problem-solving and communication, this position promises a dynamic work atmosphere where your skills will directly impact the success of operations. If you're ready to make a difference, this is the place for you.

Formación

• Bachelor’s degree in business, Supply Chain, or IT required.
• Fluent English is essential for this role.

Responsabilidades

• Assist users with software issues and resolve inquiries.
• Monitor and manage import/export compliance and customer service.

Conocimientos

Customer Service

Problem Solving

Analytical Skills

Attention to Detail

Communication Skills

Educación

Bachelor’s degree in business

Bachelor’s degree in Supply Chain

Bachelor’s degree in Information Technology

Herramientas

Office Support Tools

Helpdesk Software

Descripción del empleo

Career Area

Supply Chain and Logistics

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

The main function of a technical help desk specialist is to help Trade systems users and to support the cross-border flow of materials. A Trade compliance Analyst is responsible for answering questions or resolving problems for clients. They will assist with systems to support import/export, on-time delivery activities and procedures to ensure compliance, customer satisfaction.

What Will You Do

• Answer user inquiries regarding computer software to resolve problems.
• Coordinating system procedures across functions for the import and export management to ensure the execution of compliant shipments and foster a cooperative atmosphere towards customer service
• Monitoring work queues and resolving problems related to Caterpillar shipments.
• Answering Traffic Help Hotline
• Monitoring, responding, and routing to actions needed via email queues
• Responding to customer and 3PL inquiries regarding the clearance process of shipments
• Resolving 1st level Trade Operations support issues
• Assigning/Escalating Tier 2, 3 and 4 issues to Senior Analyst or other Responsible Groups
• Updating standard procedure documents
• Root Cause Corrective Actions on common repetitive issues
• Project participation when applicable
  
  

Education Requirement

• Bachelor’s degree in business, Supply Chain, Information Technology, or related to the area.
• Fluent English
  
  

What Skills You Will Have

Office Support Tools:

• Helps colleagues with software tools where necessary.
• Works with all basic office-support products.
• Performs first-level problem resolution before seeking help elsewhere.
• Knowledge in Helpdesk or customer support Expert in providing support for applications
• Knowledge of computer software, desktop communications software, operating system software
  
  

Accuracy And Attention To Detail

• Evaluates and makes contributions to best practices.
• Accuracy of work and Attention to Detail
• Strong customer-facing and communication skills
• Good systems technical aptitude & analytical skills
• Advance troubleshooting and multi-tasking skills
• Basic ability to work independently and manage one’s time.
  
  

Problem Solving

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  
  

Logistics Management

• Knowledge in Supply Chain
• Ticket and grief resolution.
  
  

Additional Information

• Location: Nuevo Laredo, Mexico
• This position will be to work on the 2nd Shift (4:00 pm to 12:00 am)
• This position will have minimal travel requirements
• Sponsorship for foreign candidates aren´t available
• Domestic Relocation assistance is not available for this position.
• Don’t forget to include a resumé in English in your profile in Workday
  
  

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates

April 28, 2025 - May 9, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.