TPL Scheduler | Remote

Solvo Global Careers; Chihuahua; A distancia; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Solvo Global Careers is hiring a TPL Scheduler to manage medical scheduling, patient coordination, and healthcare administration from a remote location in Chihuahua, MX. The role supports Epic EMR environments and coordinates with patients, providers, and care teams to ensure timely appointments.

Responsibilities include scheduling consultations, follow-ups, procedures, and diagnostic services, while maintaining HIPAA compliance and delivering excellent customer service in a fast-paced setting.

Formación

• 1-3 years of experience in Medical Scheduling, Patient Coordination, Healthcare Administration, or similar healthcare support roles
• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Experience handling a high volume of appointments and patient interactions
• Knowledge of HIPAA and patient confidentiality standards

Responsabilidades

• Schedule new patient consultations, follow-up appointments, procedures, and diagnostic services
• Coordinate directly with patients, providers, law firms, case managers, and healthcare teams
• Manage high-volume scheduling requests while maintaining accuracy and exceptional customer service
• Document appointments, patient communications, and scheduling activities within EMR systems such as Epic
• Monitor outstanding scheduling needs and ensure timely patient follow-up
• Support continuity of care by collaborating with multiple departments

Conocimientos

Communication

Customer service

Organizational skills

Multitasking

HIPAA compliance

Educación

High School Diploma or equivalent

Herramientas

Epic EMR

Descripción del empleo

We're Hiring: TPL Scheduler (Remote - Chihuahua, Mexico)

Are you experienced in medical scheduling, patient coordination, or healthcare administration? Do you thrive in fast-paced environments and enjoy helping patients receive timely care? We want to meet you!

Position: TPL Scheduler

Location: Remote (Chihuahua, Mexico only)

Schedule: Monday to Friday | 8:00 AM - 5:00 PM Pacific Time

Lunch: 12:00 PM - 1:00 PT

Employment Type: Full-Time

High School Diploma or equivalent required

English Level: Advanced (C1)

What You'll Do

• Schedule new patient consultations, follow-up appointments, procedures, and diagnostic services
• Coordinate directly with patients, providers, law firms, case managers, and healthcare teams
• Manage high-volume scheduling requests while maintaining accuracy and exceptional customer service
• Document appointments, patient communications, and scheduling activities within EMR systems such as Epic
• Monitor outstanding scheduling needs and ensure timely patient follow-up
• Support continuity of care by collaborating with multiple departments

Requirements

• 1-3 years of experience in Medical Scheduling, Patient Coordination, Healthcare Administration, or similar healthcare support roles
• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Experience handling a high volume of appointments and patient interactions
• Knowledge of HIPAA and patient confidentiality standards

Preferred Qualifications

• Experience with Epic or other EMR systems
• Previous experience supporting Personal Injury (PI) or Third-Party Liability (TPL) patients
• Experience coordinating imaging appointments, procedures, or specialty care services
• Familiarity with healthcare scheduling workflows and insurance-related processes

What We're Looking For

We are seeking someone who is:

• Highly organized and detail-oriented
• Patient-focused and reliable
• Comfortable working independently and collaboratively
• Adaptable in a fast-paced healthcare environment
• Passionate about delivering exceptional patient experiences