ThousandEyes - Customer Success Specialist

ThousandEyes; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Success Specialist, where your passion for service and technology will shine. In this role, you will work closely with customers to ensure their success and satisfaction, driving adoption and retention through effective communication and relationship-building. You'll coordinate customer projects, assist with escalations, and become a trusted adviser, all while leveraging cutting-edge cloud technologies. This is a fantastic opportunity to make a real impact in a dynamic environment that values diverse perspectives and encourages growth. If you are eager to learn and thrive in a collaborative setting, this role is perfect for you.

Formación

• 1-2 years of experience in data collection or analytics in software or tech.
• Proven background in lead generation and prospecting.

Responsabilidades

• Work closely with Customer Success Managers to ensure customer success.
• Develop long-term relationships with assigned customers.

Conocimientos

Customer First Attitude

Communication Skills

Problem-Solving Skills

Listening Skills

Negotiation Skills

Presentation Skills

Organizational Skills

Technical Aptitude

Data Collection Experience

Analytical Skills

Educación

4 Year Degree

Equivalent Experience in SaaS and Cloud Technologies

Descripción del empleo

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

As a Customer Success Specialist you will showcase your “Customer First” attitude, your passion for service and enjoyment of learning new technologies. By leveraging technology, team-building, and data-driven programs, the CSS will efficiently drive customer health and retention.

What You’ll Do

1. Work closely with the Customer Success Managers and Technical Adoption Managers to ensure the success of the customer journey as measured by adoption and health scores.
2. Be responsible for communicating objectives and ensuring timely delivery of solutions.
3. Assist with ticket escalations, providing regular reporting on customer health and utilization.
4. Develop long-term relationships with your assigned ThousandEyes customers.
5. Coordinate, develop, and lead customer projects.
6. Launch and on-board new customers, and set them up for success with the platform.
7. Become a trusted adviser for the partners and operational teams via the ThousandEyes platform.
8. Forecast and track key account metrics.
9. Help drive customer renewal.
10. Assist with high severity requests or issue escalations as needed.

Qualifications

1. A standout 'customer first' attitude.
2. Outstanding communication and problem-solving skills.
3. Excellent listening, negotiation and presentation skills.
4. Proven background in lead generation and prospecting.
5. At least 1-2 years of professional experience with data collection or analytical experience in software or technology.
6. Ability to work with various business units.
7. Highly organized with outstanding follow-up skills.
8. Technically adept, understanding of software and how businesses use software.
9. SaaS experience a plus, but not required.
10. Passion for cloud technologies.
11. 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies.
12. Excellent verbal and written communication skills.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.