ThousandEyes - Adoption Engineer

ThousandEyes (part of Cisco); Ciudad de México; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is seeking an exceptional Adoption Engineer to drive customer adoption of new technologies. You will build trusted relationships, collaborate with sales and customer success teams, and ensure the effective use of the company's solutions. Ideal candidates will possess strong communication skills and a passion for customer success.

Formación

• Technical consultancy experience in customer-facing roles.
• Strong communication skills to build trusted advisor relationships.

Responsabilidades

• Build and maintain trusted advisor relationships with customers.
• Collaborate on account strategy with Customer Success and Sales teams.
• Identify customer initiatives to drive adoption.

Descripción del empleo

About The Role

We are looking for an exceptional Adoption Engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.

What You’ll Do

• Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
• Collaborate with the Customer Success Specialist and Sales team on account strategy
• Identify customer strategic initiatives and potential use cases
• Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
• Actively identify new and expansion opportunities
• Share customer feedback and enhancement requests with the Product team
• Deliver product updates sessions highlighting new capabilities that have been released

Qualifications

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That\'s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you\'re interested in this work.