ThousandEyes - Adoption Engineer

Cisco Systems, Inc.; Ciudad de México; Híbrido; MXN 300,000 - 500,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico City is seeking an Adoption Engineer to optimize customer adoption of new technologies. The role involves maintaining relationships with clients and providing technical consultation. Ideal candidates will have 3+ years in technical roles and strong communication skills in English and Spanish or Portuguese. Competitive benefits and opportunities for growth are included.

Formación

• 3+ years of experience in technical customer-facing roles.
• Ability to work independently in a fast-paced environment.
• Strong desire to learn.

Responsabilidades

• Build and maintain a trusted advisor relationship with customers.
• Collaborate with teams on account strategy.
• Drive adoption through best practices.

Conocimientos

Technical Support

Strong communication skills

Knowledge of network infrastructures

Problem-solving skills

Proficiency in English

Proficiency in Portuguese or Spanish

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Scripting languages (e.g., Python, Perl, JavaScript)

Descripción del empleo

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are looking for an exceptional Adoption Engineer to join our team of superheroes . You will have the opportunity to be the customer interface of an exciting new technology . The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post-sale technical consultant throughout the customer's lifecycle. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product training, and customer roadmaps.

What You’ll Do

• Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions

• Collaborate with the Customer Success Specialist and Sales team on account strategy

• Identify customer strategic initiatives and potential use cases

• Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business

• Actively identify new and expansion opportunities

• Share customer feedback and enhancement requests with the Product team

• Deliver product updates sessions highlighting new capabilities that have been released

Minimum Qualifications

• 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles

• Strong desire to learn and ability to work independently in a fast-paced environment

• Knowledge of network infrastructures, cloud technologies and application frameworks

• Superb communication, presentation, and problem-solving skills

• C1 English and one of the Iberian languages (Portuguese or Spanish) are required

• Ability to lead hands-on demo of technical products to diverse audiences .

• Bachelor’s degree or equivalent in Computer Science or related field

Preferred Qualifications

• Experience with scripting languages (e.g., Python, Perl, JavaScript)

• Hands-on experience with ThousandEyes and/or other assurance solutions

• General understanding of the Cisco Networking portfolio

• Additional European languages are highly desirable

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.