ThousandEyes - Adoption Engineer

ThousandEyes; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An established industry player is seeking an exceptional Adoption Engineer to join their dynamic team. In this role, you will be the vital link between cutting-edge technology and customers, ensuring they fully leverage the platform's capabilities. Your expertise will help to foster strong relationships, drive adoption, and identify opportunities for growth. This position offers an exciting chance to work in a fast-paced environment, where your contributions will directly impact customer success. If you thrive on challenges and are passionate about technology, this is the perfect opportunity to make a difference.

Formación

• 3+ years in technical customer-facing roles, with strong problem-solving skills.
• Knowledge of network infrastructures and cloud technologies required.

Responsabilidades

• Build trusted advisor relationships with customers and drive adoption.
• Collaborate with sales and customer success teams on account strategy.

Conocimientos

Technical Support

Solutions Engineering

Problem-solving

Communication Skills

Scripting Languages (Python, Perl, JavaScript)

Network Infrastructures Knowledge

Cloud Technologies Knowledge

Educación

Bachelor’s degree in Computer Science

Equivalent in related field

Descripción del empleo

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We are looking for an exceptional Adoption Engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. The Adoption Engineer is a member of the ThousandEyes Systems Engineering team tasked with optimizing adoption and utilization through best practice recommendations. The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post-sale technical consultant throughout the customer lifecycle. This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps.

What You’ll Do

• Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
• Collaborate with the Customer Success Specialist and Sales team on account strategy
• Identify customer strategic initiatives and potential use cases
• Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
• Actively identify new and expansion opportunities
• Share customer feedback and enhancement requests with the Product team
• Deliver product updates sessions highlighting new capabilities that have been released

Qualifications

• 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer-facing roles
• Strong desire to learn and ability to work independently in a fast-paced environment
• Knowledge of network infrastructures, cloud technologies and application frameworks
• Experience with scripting languages (e.g., Python, Perl, JavaScript)
• Excellent communication, presentation, and problem-solving skills
• English and one of the Iberian languages (Portuguese or Spanish) are required
• Additional European languages are highly desirable
• Bachelor’s degree or equivalent in Computer Science or related field

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.